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Regular Contributor I
Posts: 177
Registered: ‎10-05-2011

ArubaOS 6.4.2.5 Captive Portal images not working?

We just upgraded one of our controllers to 6.4.2.5.  We noticed that the background image of our CP page is not showing, even though if you click on the preview on the controller it shows fine. It does the same thing even when using a custom created page.

Regular Contributor II
Posts: 226
Registered: ‎10-29-2014

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

In first thought Its looks like the problem is coming from browser, please try with different browser.

HTH
Cheers
SumaN
Regular Contributor I
Posts: 177
Registered: ‎10-05-2011

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

It's not a browser issue, it happens on IE/Chrome/Safari. It happens on laptops and smart phones.

I just upgraded our test controllers to the same code and the issue is not present.  Don't know what it could be causing this issue on the 3400.

Guru Elite
Posts: 21,270
Registered: ‎03-29-2007

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

Salvi,

 

Does the image reside on the controller or somewhere else?  Support would probably need the logs.tar from the controller to replicate this.



Colin Joseph
Aruba Customer Engineering

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Regular Contributor I
Posts: 177
Registered: ‎10-05-2011

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

The image and files reside locally on the controller.  I opened a TAC case, but they had no clue why the issue was happening nor how to fix it.

 

I'm going to reload the controller to see if that resolves the issue.

 

Odd thing is that on my test controller, a 650, it works fine and every code that I've tried.

MVP
Posts: 1,409
Registered: ‎05-28-2008

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

Can u try downgrade to 6.4.2.4 and share with us if the problem isn't there?
*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
MVP
Posts: 1,409
Registered: ‎05-28-2008

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

Does reloading your controller (when you with 6.4.2.5 ) solve the no images in captive portal issue?
*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
MVP
Posts: 1,409
Registered: ‎05-28-2008

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

can u try in version 6.4.2.5 with HTTPS and with HTTP and share with us if u getting different results?
*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
MVP
Posts: 1,409
Registered: ‎05-28-2008

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

[ Edited ]

I can confirm that A3200 that was on my lab with version 6.4.2.4 , stop showing captive portal images after upgrading it to 6.4.2.5

**ITS SEEMS LIKE AN AOS BUG**

 

...WORKAROUND: USE HTTPS ..... no images without when using 6.2.4.5

*****************2Plus Wireless Solutions****************************
Aruba Airheads - Powered By community for empower the community
************ Don't Forget to Kudos + me,If i helped you******************
Regular Contributor I
Posts: 177
Registered: ‎10-05-2011

Re: ArubaOS 6.4.2.5 Captive Portal images not working?

I reloaded the controller while on 6.4.2.5 and same issue.  Dowgraded back to 6.1.3.11 and it worked fine. Upgraded back again to 6.4.2.5 and issue re-appeared.

 

I will try https to see if this workaround works.  I don't see why it's only happening on the 3400, the 650 controller doesn't have the issue.

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