Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Basic Connectivity Issue

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  • 1.  Basic Connectivity Issue

    Posted Oct 11, 2012 08:50 AM

    Since the last few days we are getting some connectivtiy problems.  Luckily I am able to reproduce the problem on my andriod.

     

    I cant seem to roam between APs successfully - and association seems problematic.  i.e. I jump in the lift go downstairs and then the phone doesn't want to reconnect to the wifi

     

    PC's seem ok.  Phones not.  Debugs show this persistent message

     

    Oct 11 13:35:41 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:41 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:42 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:42 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:48 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:48 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:51 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:51 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4

     

    Is this normal?  Once the phone asocicates and gets and IP, authentication via CPG is pretty much an informality and once it's on it seems fine.

     

    Anyone come across this before I contact support?  Have to say IOS6 has not helped - but like I say I am android.



  • 2.  RE: Basic Connectivity Issue

    EMPLOYEE
    Posted Oct 12, 2012 12:12 AM
    @soapdish wrote:

    Since the last few days we are getting some connectivtiy problems.  Luckily I am able to reproduce the problem on my andriod.

     

    I cant seem to roam between APs successfully - and association seems problematic.  i.e. I jump in the lift go downstairs and then the phone doesn't want to reconnect to the wifi

     

    PC's seem ok.  Phones not.  Debugs show this persistent message

     

    Oct 11 13:35:41 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:41 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:42 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:42 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:48 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:48 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:51 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
    Oct 11 13:35:51 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4

     

    Is this normal?  Once the phone asocicates and gets and IP, authentication via CPG is pretty much an informality and once it's on it seems fine.

     

    Anyone come across this before I contact support?  Have to say IOS6 has not helped - but like I say I am android.

    That log entry is inconclusive. We need to know the type of client, version of ArubaOS, and the encryption.   What phones are these and what encryption are they using?