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Frequent Contributor II

Basic Connectivity Issue

Since the last few days we are getting some connectivtiy problems.  Luckily I am able to reproduce the problem on my andriod.

 

I cant seem to roam between APs successfully - and association seems problematic.  i.e. I jump in the lift go downstairs and then the phone doesn't want to reconnect to the wifi

 

PC's seem ok.  Phones not.  Debugs show this persistent message

 

Oct 11 13:35:41 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:41 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:42 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:42 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:48 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:48 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:51 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:51 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4

 

Is this normal?  Once the phone asocicates and gets and IP, authentication via CPG is pretty much an informality and once it's on it seems fine.

 

Anyone come across this before I contact support?  Have to say IOS6 has not helped - but like I say I am android.

Guru Elite

Re: Basic Connectivity Issue


soapdish wrote:

Since the last few days we are getting some connectivtiy problems.  Luckily I am able to reproduce the problem on my andriod.

 

I cant seem to roam between APs successfully - and association seems problematic.  i.e. I jump in the lift go downstairs and then the phone doesn't want to reconnect to the wifi

 

PC's seem ok.  Phones not.  Debugs show this persistent message

 

Oct 11 13:35:41 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:41 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:42 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:42 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:48 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:48 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:51 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4
Oct 11 13:35:51 :501065:  <DBUG> |stm|   Get Next/Get Request mac is 98:0c:82:96:28:a4

 

Is this normal?  Once the phone asocicates and gets and IP, authentication via CPG is pretty much an informality and once it's on it seems fine.

 

Anyone come across this before I contact support?  Have to say IOS6 has not helped - but like I say I am android.


That log entry is inconclusive. We need to know the type of client, version of ArubaOS, and the encryption.   What phones are these and what encryption are they using?

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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