We originally started with a 500 device license. A while back we added 50. I believe that was before Aruba had the option to consolidate licenses on the licensing site. I ended up wiping out the original 500 and just having a 50 license.having to call TAC and eventually they ended up creating a new license for 550 devices.
I think another issue may be the way the reseller(s) creates the order. Sometimes they use "And" in the company name and other times they use "&"
Now I'm ready to add another 50 device license. I don't believe I ever received a certificate ID from the previously consolidated 550 license, so I don't think I can use that feature on the site. Actually don't even see a certificate ID from our original order, just a license key via email. I do have the certificate ID from the subsequent 50 license purchases.
What's the best way to get my server up to 600 licenses without creating any downtime or loss of functionality?