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MVP
Posts: 289
Registered: ‎11-04-2008

Cannot remote Mac over RAP

We provide RAP-155 to work-from-home (WFH) users.  While all PCs work,  Mac computers also work but having problem with the equivalent to Windows remote desktop. 

 

When Help Desk look at the “Network Discovery” from their Mac, they do not see these WFH Mac so they cannot remote it.  While all Mac computers (WFH and local Mac) are on the same subnet, Help Desk can only see and remote the Mac at the local network.

 

All Mac are running on the newest OS 10.  Aruba OS is 6.3.1.8

 

Any helps are appreciated.

Regards,

~Trinh Nguyen~
Boys Town
Guru Elite
Posts: 8,637
Registered: ‎09-08-2010

Re: Cannot remote Mac over RAP

Do you have drop broadcast/multicast enabled?

What forwarding mode are you using?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
MVP
Posts: 289
Registered: ‎11-04-2008

Re: Cannot remote Mac over RAP

[ Edited ]

Yes I do drop BC and MC

All WFH traffic are tunneled

 Also note that Help Desk  ask user to connect to RAP wired port, same problem.

Thanks Tim for quick response

 

~Trinh Nguyen~
Boys Town
Guru Elite
Posts: 8,637
Registered: ‎09-08-2010

Re: Cannot remote Mac over RAP

You have 3 options
1) enable AirGroup
2) Disable drop bc/mc (not recommended)
3) have users connect via computer name instead of relying on home network discovery

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
MVP
Posts: 289
Registered: ‎11-04-2008

Re: Cannot remote Mac over RAP

[ Edited ]

Tim,

Thanks for the answers.  Solution 1 and 2 are out.

In #3, Microsoft Remote Desktop app does the trick.  Yes they do have an app for it.  

 

~Trinh Nguyen~
Boys Town
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