Hi Frank,
Their current configuration isn't done correctly and therefore they aren't using it as it should be used and experiencing the full benefits. They are frustrated.
They are using profiling in the sense that yes, it is enabled. But I don't get the sense that they are using the information.
So yes, I have recommended that they install patch 10 for now (hopefully that won't make the low memory issue worse?) Along with many other recommendations that should alleviate their frustrations. As well as educating them on what ClearPass can do. Then ideally they will have me implement everything I'm recommending and eventually take the recommendation to stick with it, migrate to a VM, and go to 6.7.
But it is one of those situations where they need some proof. Coming in to fix the less-than-stellar installations is a challenge both technically and politically.
Erin