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Occasional Contributor I

Connected AP and no Internet connection

Hi,

 

would you please inform me why the AP FEF-Idari-2 seen like this?Client on this AP can not connect to internet but AP is online.What should i do?

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Guru Elite

Re: Connected AP and no Internet connection

It doesn't have a channel or power next to it.  I would type "show log system 50" to see if there are any messages about that AP.

I would also type "show ap database" and see if the AP has any flags.

Lastly, I would type "show ap tech-support ap-name <name of ap>" to see if there is anything suspicious about that AP in the resulting logs.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I

Re: Connected AP and no Internet connection

thank you for your reply.

 

show log system 50

-there is no  log for this AP with this command.

 

show log all | include FEF-Idari-2
Dec 14 07:27:51 sapd[809]: <311002> <WARN> |AP FEF-Idari-2@10.51.255.226 sapd| Rebooting: SAPD: Reboot requested by controller
Dec 14 07:27:52 nanny[788]: <303086> <ERRS> |AP FEF-Idari-2@10.51.255.226 nanny| Process Manager (nanny) shutting down - AP will reboot!
Dec 14 07:27:52 nanny[788]: <303086> <ERRS> |AP FEF-Idari-2@10.51.255.226 nanny| Process Manager (nanny) shutting down - AP will reboot!
Dec 14 07:29:03 nanny[790]: <303022> <WARN> |AP FEF-Idari-2@10.51.255.226 nanny| Reboot Reason: AP rebooted Wed Dec 14 07:27:52 GMT 2016; SAPD: Reboot requested by controller

 

show ap database (no flag)

FEF-Idari-2 Merkez 93 10.51.255.226 Up 1h:29m:23s 10.51.0.12 0.0.0.0

 

show ap tech-support ap-name <name of ap>

with this command it takes a long time to get the report and i saw a lot of error messages like below.

 

show ap arm client-match restriction-table ap-name "FEF-Idari-2"

Device did not respond, please make sure the AP IP is valid by issuing 'show ap bss-table'

 

show ap debug gre-tun-stats ap-name "FEF-Idari-2"

Device did not respond, please make sure the AM or AP IP is valid by issuing 'show ap bss-table'


show ap debug acl-table ap-name "FEF-Idari-2"

Device did not respond, please make sure the AM or AP IP is valid by issuing 'show ap bss-table'


show ap debug system-status ap-name "FEF-Idari-2"

Device did not respond, please make sure the AM or AP IP is valid by issuing 'show ap bss-table'

 

show memory ap stm ap-name "FEF-Idari-2"

Cannot retrieve memory usage


show memory ap sapd ap-name "FEF-Idari-2"

Cannot retrieve memory usage

 

show datapath user ap-name "FEF-Idari-2"

Cannot retrieve datapath info (AP needs to be active and reachable for this command to work)


show datapath vlan ap-name "FEF-Idari-2"

Cannot retrieve datapath info (AP needs to be active and reachable for this command to work)

 

What should i do?

 

 

Guru Elite

Re: Connected AP and no Internet connection

It almost seems like there is little to no connectivity to that AP, or there is a firewall blocking traffic to it.  I would try to ping the AP from the controller...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I

Re: Connected AP and no Internet connection

#ping 10.51.255.226
Press 'q' to abort.
Sending 5, 92-byte ICMP Echos to 10.51.255.226, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 0.509/0.5776/0.688 ms

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