01-20-2014 11:17 PM
My customer notebook after upgrade to windows 8.1, the captive portal doesn't prompt to enter the username and password, but the notebook able to get the IP address and perform ping. They did try Internet Explorer, Chrome & Firefox browser but it doesn't prompt to enter the username and password. Before my customer upgrade to Windows 8.1 which is running Windows 8 it will prompt to enter the username and password also able to login.
Now the controller use AOS 18.104.22.168
01-20-2014 11:34 PM
Are you able to ping DNS and default gateway?
Try to open your browser and type default gateway address if you can ping the gateway and gateway is VLAN interface on the controller.
Are you using internet or external DHCP server?
Syed Murad Ali
ACMP ACMA CCNA