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Contributor II
Posts: 38
Registered: ‎10-31-2015

Error in SNMP polling: Timeout(thin_ap_status)

dear sir

     Recently often MY Airwave event log appear error in SNMP polling,just like the below list

Sat Oct 31 17:43:28 2015 System Device Aruba 7205 Aruba-7205-IACP-Master Down 107 Top > IACP_Aruba7210 Access Points
Sat Oct 31 17:43:06 2015 System Device Aruba 7205 Aruba-7205-IACP-Master Error in SNMP polling: Timeout(aruba_local_controller_discovery) 107 Top > IACP_Aruba7210 Access Points
Sat Oct 31 17:42:39 2015 System Device Aruba 7205 Aruba-7205-IACP-Master Error in SNMP polling: Timeout(device_resources) 107 Top > IACP_Aruba7210 Access Points
Sat Oct 31 17:41:49 2015 System Device Aruba 7205 Aruba-7205-IACP-Master Error in SNMP polling: Timeout(controller_role) 107 Top > IACP_Aruba7210 Access Points
Sat Oct 31 17:40:49 2015 System Device Aruba 7205 Aruba-7205-IACP-Master Error in SNMP polling: Timeout(interface_bandwidth) 107 Top > IACP_Aruba7210 Access Points
Sat Oct 31 17:40:32 2015 System Device Aruba 7205 Aruba-7205-IACP-Master Error in SNMP polling: Timeout(thin_ap_status) 107 Top > IACP_Aruba7210 Access Points
Sat Oct 31 17:37:54 2015 System System Your license does not allow you to create or authorize additional APs/Devices    

who can tello me what causes it and how to fix, very thanks

Guru Elite
Posts: 21,031
Registered: ‎03-29-2007

Re: Error in SNMP polling: Timeout(thin_ap_status)

[ Edited ]

Somehow it seems like your controller is not responding to snmp.
It also seems like you are out of licenses.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II
Posts: 38
Registered: ‎10-31-2015

Re: Error in SNMP polling: Timeout(thin_ap_status)

Dear Joseph

   Yes, My Arirwave is out of licensed, the purchase is underway,。so, the cause of Aruba down is AirWave sending a reboot command to the controller.,where can I find the log ?

Guru Elite
Posts: 21,031
Registered: ‎03-29-2007

Re: Error in SNMP polling: Timeout(thin_ap_status)

Airwave will not send a reboot command to controller if you are out of licenses.  The controller not responding to SNMP is a different issue.  Can you get into the controller and type "show version" on the commandline?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor II
Posts: 38
Registered: ‎10-31-2015

Re: Error in SNMP polling: Timeout(thin_ap_status)

dear  Joseph

         The "show version" on the commandline list just like below,why the controller had down in snmp timeout ,  how could I find the cause, very tks.

 

 

(Aruba-7205-IACP-Master) #show version
Aruba Operating System Software.
ArubaOS (MODEL: Aruba7205), Version 6.4.3.2
Website: http://www.arubanetworks.com
Copyright (c) 2002-2015, Aruba Networks, Inc.
Compiled on 2015-06-03 at 16:33:32 PDT (build 50323) by p4build

ROM: System Bootstrap, Version CPBoot 1.0.1.0 (build 48228)
Built: 2015-01-22 04:53:25
Built by: p4build@re_client_48228


Switch uptime is 1 days 16 hours 36 minutes 28 seconds
Reboot Cause: Kernel Panic (Intent:cause:register 12:86:0:2c)
Supervisor Card
Processor (XLP316 Rev B2 (Secure Boot) , 1200 MHz) with 7882M bytes of memory.
32K bytes of non-volatile configuration memory.
3872M bytes of Supervisor Card system flash.

Guru Elite
Posts: 21,031
Registered: ‎03-29-2007

Re: Error in SNMP polling: Timeout(thin_ap_status)

It says reboot cause is kernel panic. Please contact tac asap.


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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