Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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Excessive down APs

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  • 1.  Excessive down APs

    Posted Jun 07, 2013 04:42 PM

    After updating to 7.6.4 my campuses and buildings in VisualRF show "excessive down APs" even though that's not the case. Restarting AMP and rebooting the system didn't help. Any ideas? 



  • 2.  RE: Excessive down APs

    EMPLOYEE
    Posted Jun 07, 2013 04:47 PM

    Are there any errors in the /var/log/visualrf/visualrf.log or visualrf_msg.log?



  • 3.  RE: Excessive down APs

    Posted Jun 07, 2013 04:58 PM

    Both log files show a lot of errors like this one:

     

    2013-06-07 13:45:22,160 ERROR AirBusMs[1]  com.airwave.model.external.SubscriptionMessageTask AP ID[192] discovered by Type[com.airwave.model.AccessPointRadio] Key[79.2] has no matching Radio at 5.0GHz

     

     

     



  • 4.  RE: Excessive down APs

    EMPLOYEE
    Posted Jun 07, 2013 05:05 PM

    This may be an issue with the catalog repository.  What make / model of AP is at  id 192?

    You can get to the device quickly by doing:

    http://your.amp.name.here/ap_monitoring?id=192

     

    Also, please open a support case as this will require both support and development interaction to arrive at a fix.



  • 5.  RE: Excessive down APs

    Posted Jun 07, 2013 05:12 PM

    Id 192 is an AP61. I'll open a support case as you suggested.

     

    Thanks for your quick replies!



  • 6.  RE: Excessive down APs

    Posted Jun 18, 2013 12:11 PM

    Update from Aruba tech support: 

    The defect is in open state and Dev team is working on this now.