Wireless Access

Reply
Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

GPP i cannot print the logo in the page of credentials

hi!
i have a little problem, when i print the guest's credentials, the logo doesn't appear on the page.
on the page i can see all infomration of guest, but in the top of page i cannot see my logo, but i can see it on the preview page.

the image have this dimension 227x56 px


i use a controller 620 with AOS 6.0.2.3

 

have you any ideas to solve this issue ?

 

thanks, bye 

Andrea
Guru Elite
Posts: 20,777
Registered: ‎03-29-2007

Re: GPP i cannot print the logo in the page of credentials

The guest logo is restricted to 72x72 pixels.  Please try with a logo of 72x72 or less...

 

With that being said 6.0.2.3 is older and quite a few bugs have been fixed with GPP since then.  Please try restricting the logo first, to see if that works.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

Re: GPP i cannot print the logo in the page of credentials

[ Edited ]

thanks!
i have tried with a logo 54x56 but it doesn't work.
i want specify that i can see logo in the preview of guest provisioning page, but i cannot see it in the print preview page....


have you other ideas?

ps. can i modify the text that is printed?

 

bye

 

Andrea
Contributor I
Posts: 23
Registered: ‎01-25-2011

Re: GPP i cannot print the logo in the page of credentials

[ Edited ]

Interesting. I am also using captive portal on the controller and I am using a logo image of size 372x148 and it seems to work fine for me (I am running v3.4.10).  In the past when I had some issues with the logo not showing up it was due to the way I imported it on the controller.  I had inadvertedly selected the wrong "page type" so the logo did not show up.

 

I also tested the file size under AOS version 6.1.3.7 and the largest image size that works is 176x46.  So cjoseph if right there is a change in the newer OS version with regards to the image size restriction.

 

These are the steps I used to import the logo image on my controller:

1. make sure you are selecting the right profile from the drop down

2. browse to locate the image file to be imported

3. set the "Page Type" to  "Content"

4. Apply. 

 

I hope this helps.

 

Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

Re: GPP i cannot print the logo in the page of credentials

hi and thanks for the answer.

 

i have tried.. but nothing.
i have checked the position where i have uploaded the image, i have checked size but nothing
so i have tried on another controller, and i have the same results.

i have opened a ticket with aruba... now i can only wait.

 

 

Andrea
Contributor I
Posts: 23
Registered: ‎01-25-2011

Re: GPP i cannot print the logo in the page of credentials

Have you tried to resize the logo image?

 

On verion 6.1.x or higher it only worked when I resized my logo image to the supported image (see attached).  If your logo image is larger than 176px wide by 46px high it will not work.

Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

Re: GPP i cannot print the logo in the page of credentials

yes i have.

i have use all recommended formt.

 

the format that the guide recommends, 600 x 100 pixels
the format that the help of GUI recommends, 50px (height) by 120px (width).

Andrea
Regular Contributor I
Posts: 187
Registered: ‎03-27-2013

Re: GPP i cannot print the logo in the page of credentials

i find the solution!

 

• Login to GUI of controller
• Navigate to Security => Access Control => Guest Access to upload the same..

 

thanks to "aruba support".

 

now it working fine, but not with chrome.

Andrea
MVP
Posts: 2,948
Registered: ‎10-25-2011

Re: GPP i cannot print the logo in the page of credentials

I was just looking for this also

Thanks!

 

Cheers

Carlos

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
Regular Contributor I
Posts: 190
Registered: ‎04-27-2009

Re: GPP i cannot print the logo in the page of credentials

me too, looked in the wrong area and wondered why it's not working ;-)

 

thanks!

Search Airheads
Showing results for 
Search instead for 
Did you mean: