05-13-2013 02:13 AM
i have a little problem, when i print the guest's credentials, the logo doesn't appear on the page.
on the page i can see all infomration of guest, but in the top of page i cannot see my logo, but i can see it on the preview page.
the image have this dimension 227x56 px
i use a controller 620 with AOS 126.96.36.199
have you any ideas to solve this issue ?
Solved! Go to Solution.
05-13-2013 02:26 AM
The guest logo is restricted to 72x72 pixels. Please try with a logo of 72x72 or less...
With that being said 188.8.131.52 is older and quite a few bugs have been fixed with GPP since then. Please try restricting the logo first, to see if that works.
Aruba Customer Engineering
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05-13-2013 03:45 AM - edited 05-13-2013 03:51 AM
i have tried with a logo 54x56 but it doesn't work.
i want specify that i can see logo in the preview of guest provisioning page, but i cannot see it in the print preview page....
have you other ideas?
ps. can i modify the text that is printed?
05-14-2013 07:29 AM - edited 05-14-2013 07:48 AM
Interesting. I am also using captive portal on the controller and I am using a logo image of size 372x148 and it seems to work fine for me (I am running v3.4.10). In the past when I had some issues with the logo not showing up it was due to the way I imported it on the controller. I had inadvertedly selected the wrong "page type" so the logo did not show up.
I also tested the file size under AOS version 184.108.40.206 and the largest image size that works is 176x46. So cjoseph if right there is a change in the newer OS version with regards to the image size restriction.
These are the steps I used to import the logo image on my controller:
1. make sure you are selecting the right profile from the drop down
2. browse to locate the image file to be imported
3. set the "Page Type" to "Content"
I hope this helps.
05-15-2013 08:07 AM
hi and thanks for the answer.
i have tried.. but nothing.
i have checked the position where i have uploaded the image, i have checked size but nothing
so i have tried on another controller, and i have the same results.
i have opened a ticket with aruba... now i can only wait.
05-15-2013 08:23 AM
Have you tried to resize the logo image?
On verion 6.1.x or higher it only worked when I resized my logo image to the supported image (see attached). If your logo image is larger than 176px wide by 46px high it will not work.
05-15-2013 08:37 AM
yes i have.
i have use all recommended formt.
the format that the guide recommends, 600 x 100 pixels
the format that the help of GUI recommends, 50px (height) by 120px (width).
05-16-2013 12:48 AM
i find the solution!
• Login to GUI of controller
• Navigate to Security => Access Control => Guest Access to upload the same..
thanks to "aruba support".
now it working fine, but not with chrome.