09-06-2014 05:29 PM
So I added an instant AP 105 to my activate account. Once I did that, I'm unable to change the configs on the AP anymore.
My AP is connected to a lan that has an airwave server (just a side note).
I did a factory reset on the IAP but when I access the GUI I still see on the bottom that it is connect to activate. I can't even point that IAP to my airwave anymore because I only have few read options (see below/attached). Maintenance is there but when I click on it, I only see the serial number and the firmware version of the IAP. Nothing configurable. On my activate account I click on that IAP and the click on retire device but nothing happens. The IAP can easily ping the airwave but I’m unable to add the IAP to AMP. Any advice is appreciated
09-07-2014 03:34 PM
Do you have a provisioning rule configured for this IAP in activate? Perhaps you could share a screenshot of your activate page associated with this IAP.
09-07-2014 07:58 PM
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
09-08-2014 12:17 AM - edited 09-08-2014 12:19 AM
Thanks for the reply, I don't have any rules setup with my activate account. see the cap from the home page of the account.
09-10-2014 03:01 PM
My WiFi brothers and sisters,
any ideas here?
I can't manage or configure the IAP anymore even after I did a factory reset on it. I seem to login as a helpdesk account on activate and not an admin.
I deleted all roles and folders on activate and only left what's default but nothing changed. I will break activate if a see it in person :) I'm that mad.
09-10-2014 03:52 PM
Sorry to leave you hanging. The output you showed from activate indicates the last time the IAP was seen was on 8/27/2014 and from a provisioning perspective, it last tried to provision on 7/18/2014 but failed due to no provisiong rule being setup.
Can you send the output from the IAP? Also how did you factory default the IAP?
09-10-2014 05:12 PM
I factory default the IAP with "write erase all" when it came back online, it flushed the SSID that I had originally on it and advertised instant SSID.
after I erased the configs it still finds its way to activate (I think a 6.4 feature). so I'm not sure I can provide you with an output from the AP since I erased what was there.
09-10-2014 05:33 PM
Something doesn't make sense though, according to activate, the IAP hasn't checked in in several weeks.
To factory default an IAP, use this procedure while consoled into it, this will truly erase everything.
- Connect console and apply power
- Right after the POST finishes, it gives you a 2 second timer to press enter to abort. Press enter.
- At the "apboot>" prompt type, factory_reset