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Contributor I
Posts: 35
Registered: ‎12-05-2013

I am facing an issue where my AP are reconnecting to

Dear Sir,

 

Please note that we are facing an issue that the AP is reconnecting always to the controller and the ssid signal is also very weak

Guru Elite
Posts: 21,289
Registered: ‎03-29-2007

Re: I am facing an issue where my AP are reconnecting to


salism0b wrote:

Dear Sir,

 

Please note that we are facing an issue that the AP is reconnecting always to the controller and the ssid signal is also very weak


1.  What kind of access points and controller?

2.  What version of ArubaOS?

3.  What is the transmit power of those access points? (show ap active)

4.  Take a look at "show log system 50" to see why those access points keep reconnecting.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 35
Registered: ‎12-05-2013

Re: I am facing an issue where my AP are reconnecting to

Aruba Operating System Software.
ArubaOS (MODEL: Aruba3400), Version 6.2.1.4

master controller give this error message

the system log 50 gives

 

Dec 29 18:41:36 :303022:  <WARN> |AP d8:c7:c8:c4:de:dc@10.1.51.199 nanny|  Reboot Reason: AP rebooted Sun Dec 29 18:42:50 GMT 2013; SAPD: Reboot requested by controller
Dec 29 18:41:36 :303022:  <WARN> |AP d8:c7:c8:c4:e2:e7@10.1.55.206 nanny|  Reboo                                                                                       
Dec 29 18:46:31 :303022:  <WARN> |AP d8:c7:c8:c4:dd:ae@10.9.1.60 nanny|  Reboot
Dec 29 18:46:31 :303022:  <WARN> |AP d8:c7:c8:c4:db:96@10.3.1.122 nanny|  Reboot
Dec 29 18:46:31 :303022:  <WARN> |AP d8:c7:c8:c4:db:af@10.30.110.113 nanny|  Reb                                                                                        er
Dec 29 18:46:36 :303022:  <WARN> |AP d8:c7:c8:c4:dd:0f@10.1.17.94 nanny|  Reboot
Dec 29 18:46:36 :303022:  <WARN> |AP d8:c7:c8:c4:db:f2@10.1.17.122 nanny|  Reboo                                                                                       
Dec 29 18:46:36 :303022:  <WARN> |AP d8:c7:c8:c4:d8:4c@10.1.57.87 nanny|  Reboot
Dec 29 18:46:36 :303022:  <WARN> |AP d8:c7:c8:c4:da:3f@10.1.17.82 nanny|  Reboot
Dec 29 18:46:36 :303022:  <WARN> |AP d8:c7:c8:c4:e4:d9@10.1.51.197 nanny|  Reboo                                                                                       
Dec 29 18:51:33 :303022:  <WARN> |AP d8:c7:c8:c4:dc:dc@10.2.2.56 nanny|  Reboot
Dec 29 18:51:35 :303022:  <WARN> |AP d8:c7:c8:c4:d6:bd@10.7.1.61 nanny|  Reboot
Dec 29 18:51:39 :303022:  <WARN> |AP d8:c7:c8:c4:de:1e@10.5.1.166 nanny|  Reboot
Dec 29 18:51:39 :303022:  <WARN> |AP d8:c7:c8:c4:d6:89@10.1.17.114 nanny|  Reboo                                                                                       
Dec 29 18:51:39 :303022:  <WARN> |AP d8:c7:c8:c4:d9:b9@10.1.51.161 nanny|  Reboo                                                                                       
Dec 29 18:51:39 :303022:  <WARN> |AP d8:c7:c8:c4:d6:d1@10.1.17.75 nanny|  Reboot
Dec 29 18:51:39 :303022:  <WARN> |AP d8:c7:c8:c4:e8:6d@10.1.17.81 nanny|  Reboot

 

the local gives this

 

d6:89
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        da:42
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        db:a4
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        d6:d1
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        dc:73
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        db:25
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        d9:b9
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        de:dc
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        e2:e7
Dec 29 18:44:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        de:1e
Dec 29 18:47:50 :311002:  <WARN> |AP d8:c7:c8:c4:da:3f@10.1.17.82 sapd|  Rebooti                                                                                        ng: SAPD: Reboot requested by controller
Dec 29 18:47:50 :311002:  <WARN> |AP d8:c7:c8:c4:dd:0f@10.1.17.94 sapd|  Rebooti                                                                                        ng: SAPD: Reboot requested by controller
Dec 29 18:47:50 :311002:  <WARN> |AP d8:c7:c8:c4:d8:4c@10.1.57.87 sapd|  Rebooti                                                                                        ng: SAPD: Reboot requested by controller
Dec 29 18:47:50 :311002:  <WARN> |AP d8:c7:c8:c4:e4:d9@10.1.51.197 sapd|  Reboot                                                                                        ing: SAPD: Reboot requested by controller
Dec 29 18:47:50 :311002:  <WARN> |AP d8:c7:c8:c4:db:f2@10.1.17.122 sapd|  Reboot                                                                                        ing: SAPD: Reboot requested by controller
Dec 29 18:47:50 :311002:  <WARN> |AP d8:c7:c8:c4:dd:ae@10.9.1.60 sapd|  Rebootin                                                                                        g: SAPD: Reboot requested by controller
Dec 29 18:47:50 :311002:  <WARN> |AP d8:c7:c8:c4:db:af@10.30.110.113 sapd|  Rebo                                                                                        oting: SAPD: Reboot requested by controller
Dec 29 18:47:50 :311002:  <WARN> |AP d8:c7:c8:c4:db:96@10.3.1.122 sapd|  Rebooti                                                                                        ng: SAPD: Reboot requested by controller
Dec 29 18:49:10 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        dd:ae
Dec 29 18:49:11 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        db:af
Dec 29 18:49:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        dd:0f
Dec 29 18:49:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        db:f2
Dec 29 18:49:15 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        d8:4c
Dec 29 18:49:16 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        da:3f
Dec 29 18:49:16 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:                                                                                        e4:d9
Dec 29 18:49:20 :305038:  <WARN> |stm|  No available license for AP d8:c7:c8:c4:     

 

also i get on local

 

Active AP Table
---------------
Name                     Group            IP Address   11g Clients  11g Ch/EIRP/MaxEIRP  11a Clients  11a Ch/EIRP/MaxEIRP   AP Type  Flags  Uptime       Outer IP
----                     -----            ----------   -----------  -------------------  -----------  -------------------   -------  -----  ------       --------
AFIL GF CONFERENCE ROOM  AMIANTIT-Local   10.1.55.204  1            AP:HT:1/19.5/19.5    0                                  68       a      17h:29m:25s  N/A
AMNT-DMM-GM-FF-03AP      AMIANTIT-Master  10.1.43.220  2            AP:HT:1/19.5/19.5    0                                  68       a      17h:27m:53s  N/A
AMNT-DMM-GM-FF-01AP      AMIANTIT-Master  10.1.43.222  0            AP:HT:6/19.5/19.5    0                                  68       a      17h:25m:57s  N/A
AMNT-DMM-GM-GF-02AP      AMIANTIT-Master  10.1.43.224  0            AP:HT:11/19.5/19.5   0                                  68       a      17h:28m:38s  N/A
Outdoor-AP               AMIANTIT-Local   10.1.53.169  2            AP:HT:11/20/20       0            AP:HT:153-/26.5/26.5  175P     a      17h:30m:5s   N/A
d8:c7:c8:c4:de:6d        AMIANTIT-Local   10.1.55.180  1            AP:HT:1/19.5/19.5    0                                  68       a      17h:31m:4s   N/A
d8:c7:c8:c4:e5:e5        AMIANTIT-Local   10.1.51.185  1            AP:HT:11/19.5/19.5   0                                  68       a      17h:28m:29s  N/A
AMNT-DMM-GM-FF-04AP      AMIANTIT-Master  10.1.43.190  4            AP:HT:1/19.5/19.5    0                                  68       a      17h:28m:17s  N/A

 

and on master

 

Active AP Table
---------------
Name                 Group            IP Address    11g Clients  11g Ch/EIRP/MaxEIRP  11a Clients  11a Ch/EIRP/MaxEIRP  AP Type  Flags  Uptime      Outer IP
----                 -----            ----------    -----------  -------------------  -----------  -------------------  -------  -----  ------      --------
d8:c7:c8:c4:db:13    AMIANTIT-Master  10.5.1.202    1            AP:HT:6/19.5/19.5    0                                 68       a      2h:48m:49s  N/A
AMNT-DMM-GM-FF-02AP  AMIANTIT-Master  10.1.43.204   0            AP:HT:11/19.5/19.5   0                                 68       a      2h:53m:49s  N/A
d8:c7:c8:c4:db:f6    AMIANTIT-Master  10.3.1.142    1            AP:HT:11/19.5/19.5   0                                 68       a      2h:48m:49s  N/A
d8:c7:c8:c4:db:d5    AMIANTIT-Master  10.2.2.15     0            AP:HT:1/19.5/19.5    0                                 68       a      2h:48m:49s  N/A
AMNT-DMM-GM-GF-03AP  AMIANTIT-Master  10.1.43.223   0            AP:HT:11/19.5/19.5   0                                 68       a      2h:48m:49s  N/A
AMNT-DMM-GM-GF-04AP  AMIANTIT-Master  10.1.43.225   0            AP:HT:1/19.5/19.5    0                                 68       a      2h:48m:49s  N/A
AMNT-DMM-GM-GF-01AP  AMIANTIT-Master  10.1.43.226   0            AP:HT:11/19.5/19.5   0                                 68       a      2h:48m:48s  N/A
d8:c7:c8:c4:e0:aa    AMIANTIT-Master  10.1.53.162   2            AP:HT:1/19.5/19.5    0                                 68       a      2h:53m:50s  N/A
d8:c7:c8:c4:db:95    AMIANTIT-Master  10.1.17.101   1            AP:HT:1/19.5/19.5    0                                 68       a      2h:48m:49s  N/A
d8:c7:c8:c4:db:30    AMIANTIT-Master  172.24.0.101  0            AP:HT:11/19.5/19.5   0                                 68       a      2h:53m:49s  N/A
d8:c7:c8:c4:dd:cd    AMIANTIT-Master  172.24.0.102  0            AP:HT:6/19.5/19.5    0                                 68       a      2h:48m:48s  N/A
d8:c7:c8:c4:d9:aa    AMIANTIT-Master  10.1.17.102   4            AP:HT:6/19.5/19.5    0                                 68       a      2h:53m:50s  N/A
d8:c7:c8:c4:db:a8    AMIANTIT-Master  172.24.0.103  0            AP:HT:11/19.5/19.5   0                                 68       a      2h:48m:48s  N/A
d8:c7:c8:c4:dd:1e    AMIANTIT-Master  10.1.17.103   1            AP:HT:11/19.5/19.5   0                                 68       a      2h:53m:49s  N/A
d8:c7:c8:c4:da:1e    AMIANTIT-Master  172.24.0.104  0            AP:HT:1/19.5/19.5    0                                 68       a      2h:48m:48s  N/A
d8:c7:c8:c4:dc:de    AMIANTIT-Master  172.24.0.105  0            AP:HT:6/19.5/19.5    0                                 68       a      2h:48m:49s  N/A
d8:c7:c8:c4:dc:50    AMIANTIT-Master  172.24.0.106  0            AP:HT:11/19.5/19.5   0                                 68       a      2h:48m:48s  N/A
d8:c7:c8:c4:d9:7f    AMIANTIT-Master  10.3.1.106    4            AP:HT:1/19.5/19.5    0                                 68       a      2h:48m:49s  N/A
d8:c7:c8:c4:da:46    AMIANTIT-Master  172.24.0.107  0            AP:HT:6/19.5/19.5    0                                 68       a      2h:48m:48s  N/A
d8:c7:c8:c4:dc:6c    AMIANTIT-Master  10.1.17.107   4            AP:HT:6/19.5/19.5    0                                 68       a      2h:48m:48s  N/A
d8:c7:c8:c4:dc:9a    AMIANTIT-Master  10.1.17.112   0            AP:HT:11/19.5/19.5   0                                 68       a      2h:48m:49s  N/A
d8:c7:c8:c4:d9:b3    AMIANTIT-Master  10.1.17.52    4            AP:HT:11/19.5/19.5   0                                 68       a      2h:48m:49s  N/A
d8:c7:c8:c4:d7:b0    AMIANTIT-Master  10.1.17.57    2            AP:HT:6/19.5/19.5    0                                 68       a      2h:53m:49s  N/A
d8:c7:c8:c4:d9:81    AMIANTIT-Master  10.1.17.123   0            AP:HT:6/19.5/19.5    0                                 68       a      2h:53m:49s  N/A

 

 

Contributor I
Posts: 35
Registered: ‎12-05-2013

Re: I am facing an issue where my AP are reconnecting to

How to check the license information? and use the license accordingly

Guru Elite
Posts: 21,289
Registered: ‎03-29-2007

Re: I am facing an issue where my AP are reconnecting to

You type "show ap license usage"


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

MVP
Posts: 3,009
Registered: ‎10-25-2011

Re: I am facing an issue where my AP are reconnecting to

go to ap installation and check out if you got one AP with the unlicenced Flag or if you see any AP with any weird flags...

Normally you should see all your aps with just "2" flag which is ike version 2 flag.

 

A few months ago a client was telling me something similar, and he didnt notice one of his APS didnt have a license so the Raido was not coming up so he was telling me that there was poor signal in that area....

 

The thing is that he didnt installed the licesnse we sold them of one ap properly.

 

Cheers

Carlos

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
Contributor I
Posts: 35
Registered: ‎12-05-2013

Re: I am facing an issue where my AP are reconnecting to

And how.can i sove.it? We dont have any ap that doesnt have licence. I will check
MVP
Posts: 3,009
Registered: ‎10-25-2011

Re: I am facing an issue where my AP are reconnecting to

It just an assumption... im not telling you THATS your problem... just check... if you got all your APs with the correct flag then its all good with that, and you need to check something else...

Also give the output Collin is asking you! so he can keep on his own troubleshooting to help you!

 

Cheers

Carlos

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
Guru Elite
Posts: 21,289
Registered: ‎03-29-2007

Re: I am facing an issue where my AP are reconnecting to


salism0b wrote:
And how.can i sove.it? We dont have any ap that doesnt have licence. I will check

Type "show ap database" on the master and see if any access points have the flag of L.  That will tell you what devices do not have licenses and are not broadcasting.

 

From your output on the local, you have quite a few access points that do not have a license on that local.  Those access points look like they have mac addresses as names, so they are probably new and end up on either (1) the first controller they find and there are not enough licenses or (2) the "Default" ap group's LMS-IP  sends them to the local controller which does not have enough licenses.  Provision those access points into the ap-group that they should be in to put them onto the correct  controller.  Access points that do not have licenses do not broadcast, which could explain why you have poor coverage.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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