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Contributor I
Posts: 103
Registered: ‎12-26-2014

I have Clearpass Guest Problem in self register account creation?

We have deployment where we use register page with 3 fields in hotel  :

 

username Field,room Number Field and reservation number field

 

now guest enter their log in user name and their room number and reservation number ,If they entered right lastname and reservation number and username Field and  was verfied with their PMS the account will be created normally..now the issue is when the guest register again with another user name another account will be created,we have open ticket with aruba in they said just label the last name with username but this cannot be done as Clearpass verfied with Last fidld and guest must enter his last name now how to stop such a behavior?

Guru Elite
Posts: 21,269
Registered: ‎03-29-2007

Re: I have Clearpass Guest Problem in self register account creation?

[ Edited ]

Please continue to work with TAC, and let us know the resolution.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 103
Registered: ‎12-26-2014

Re: I have Clearpass Guest Problem in self register account creation?

They replied again with just label last name field with user name but we cannot do that ?

 

any suggestions?

Guru Elite
Posts: 21,269
Registered: ‎03-29-2007

Re: I have Clearpass Guest Problem in self register account creation?

WHY,

 

Which PMS is this?

Can you please describe the user registration flow that you want to happen and what problem you want to solve in that flow?

Are you trying to keep a user from registering twice with the same registration number?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Contributor I
Posts: 103
Registered: ‎12-26-2014

Re: I have Clearpass Guest Problem in self register account creation?

Micros, and they said that everything is configured well, but the issue with me is that I want to limit user creation I need to make if the last name and room number regiestered once this user will not be able to create account again:

 

 

reg. page fields:

 

Email:

Lastname:

Room Number:

 

and other important fields like auto update account work only with username field in our scenario we want to make it happen with last name

 

for Example:

 

Guest Called John open the self register page and enter his usr name :john,last name smith,room number 22 and when he click create the Clearpass took his last name and room number and validate it with Micros if there is a room 22 and the last name is smith the transaction will complete,now after 2 hours,john came and create new account and choose username john2 and room number 22 and last name smith and create another account will be created so we need when guest try to create account that is already register to give him the msg like "user already register" like the username field.

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