Wireless Access

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Occasional Contributor I
Posts: 8
Registered: ‎11-16-2016

Issue on AP 215

Hi guy,

In our premises(single floor office) 10 AP's deployed. All AP's in clusters. In office peak time totally more than 120 users were connected. Below 100 users connected to AP's it's working fine in both 2.4 GHz and 5 GHz. when 120 users are connected there is no issue with 5 GHz but problem is latency on 2.4 GHz frequency.  

Kindly guys plz help me what is the issue behind this. i tried all the ways set the AP 2.4 GHz as 15, 9, 27, etc,. and power up the AP one by one to identify the problem but i can't. I have atteched all the files.

 

Plz go through and let me know ASAP if ur need additional info plz let me know.

 

I had taken direct OEM to resolve but still problem is persist. I hope there is no issue with AP configuration. 

 

NOTE: Office infra is single floor. 

Guru Elite
Posts: 21,271
Registered: ‎03-29-2007

Re: Issue on AP 215

- Do you have "broadcast filter ARP" under advanced in all your SSIDs?
- Disable client match
- Disable ARM client aware


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 8
Registered: ‎11-16-2016

Re: Issue on AP 215

Hi colin, 

 

Thks for valuable time. i try this my envirnonment and let us see also i post the Broadcast filter ARP later on this post.

 

Plz help me

Occasional Contributor I
Posts: 8
Registered: ‎11-16-2016

Re: Issue on AP 215

Hi Colin,

 

Please find attached ur needed document. 

 

Give me time i ask my collegues to issue resolve or not. 

Occasional Contributor I
Posts: 8
Registered: ‎11-16-2016

Re: Issue on AP 215

Hi Colin,

 

Issue not yet resolved after commiting changes. If you have a time shall i share the heatmap for my AP deployment. I think may be environment issue

 

Thanks

Guru Elite
Posts: 21,271
Registered: ‎03-29-2007

Re: Issue on AP 215

A screenshot of the access point list, please?

 

You also might want to consider upgrading to the 6.4.4.4-4.2.3.2 version of Instant OS that will allow you to put separate ARM min and max for 2.4ghz and 5ghz. 

http://support.arubanetworks.com/LifetimeWarrantySoftware/tabid/121/DMXModule/661/Default.aspx?EntryId=21998

 

In a crowded environment, you would want to set the 2.4ghz and the 5ghz independently.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 8
Registered: ‎11-16-2016

Re: Issue on AP 215

Hi Colin,

 

Thanks for your time. I will try this at downtime. i share the Heatmap and AP list later in this post. Can you please verify and revert back to me. 

 

Please help me. Once we got a solution we have learn big things. 

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