Wireless Access

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Contributor I

Issues in sending messages via whatsapp from Andriod devices.

Hello Experts. 

 

I am facing an issue in my network that the Andriod devices are not able to send any messages via whatsapp, while they are able to recieve them. Facing no issues on Apple/IOS devices. 
Has anyone else experienced any similar issue? 

I do not have any firewall in my network nor any ACLs on the controller. The SSID is configured in wpa2-psk and is in bridge mode with controller running code 6.5.0.2. what could be the possible means/approach to root cause this issue on bridge mode SSID? Below is the config details

(Aruba_WLC) #show wlan virtual-ap TEST-SSID

Virtual AP profile "TEST-SSID"
----------------------------------
Parameter Value
--------- -----
AAA Profile default-dot1x-psk
802.11K Profile default
Hotspot 2.0 Profile N/A
SSID Profile TEST-ssid_prof
Virtual AP enable Enabled
VLAN 216-220
Forward mode bridge
Allowed band all
Band Steering Disabled
Cellular handoff assist Disabled
Steering Mode prefer-5ghz
Dynamic Multicast Optimization (DMO) Disabled
Dynamic Multicast Optimization (DMO) Threshold 6
Drop Broadcast and Unknown Multicast Disabled
Convert Broadcast ARP requests to unicast Enabled
Authentication Failure Blacklist Time 3600 sec
Blacklist Time 3600 sec
Deny inter user traffic Disabled
Deny time range N/A
DoS Prevention Disabled
HA Discovery on-association Enabled
Mobile IP Enabled
Preserve Client VLAN Disabled
Remote-AP Operation standard
Station Blacklisting Enabled
Strict Compliance Disabled
VLAN Mobility Disabled
WAN Operation mode always
FDB Update on Assoc Disabled
WMM Traffic Management Profile N/A
Anyspot profile N/A

(Aruba_WLC) #show aaa profile default-dot1x-psk

AAA Profile "default-dot1x-psk" (Predefined (changed))
------------------------------------------------------
Parameter Value
--------- -----
Initial role authenticated
MAC Authentication Profile N/A
MAC Authentication Default Role guest
MAC Authentication Server Group default
802.1X Authentication Profile default-psk
802.1X Authentication Default Role guest
802.1X Authentication Server Group N/A
Download Role from CPPM Disabled
Set username from dhcp option 12 Disabled
L2 Authentication Fail Through Disabled
Multiple Server Accounting Disabled
User idle timeout N/A
Max IPv4 for wireless user 2
RADIUS Accounting Server Group N/A
RADIUS Interim Accounting Disabled
XML API server N/A
RFC 3576 server N/A
User derivation rules N/A
Wired to Wireless Roaming Enabled
SIP authentication role N/A
Device Type Classification Enabled
Enforce DHCP Disabled
PAN Firewall Integration Disabled
Open SSID radius accounting Disabled

(Aruba_WLC) #show rights authenticated

Valid = 'Yes'
CleanedUp = 'No'
Derived Role = 'authenticated'
Up BW:No Limit Down BW:No Limit
L2TP Pool = default-l2tp-pool
PPTP Pool = default-pptp-pool
Number of users referencing it = 0
Periodic reauthentication: Disabled
DPI Classification: Enabled
Youtube education: Disabled
Web Content Classification: Enabled
IP-Classification Enforcement: Enabled
ACL Number = 73/0
Max Sessions = 65535

Check CP Profile for Accounting = TRUE

Application Exception List
--------------------------
Name Type
---- ----

Application BW-Contract List
----------------------------
Name Type BW Contract Id Direction
---- ---- ----------- -- ---------

access-list List
----------------
Position Name Type Location
-------- ---- ---- --------
1 global-sacl session
2 apprf-authenticated-sacl session
3 ra-guard session
4 allowall session
5 v6-allowall session

global-sacl
-----------
Priority Source Destination Service Application Action TimeRange Log Expired Queue TOS 8021P Blacklist Mirror DisScan ClassifyMedia IPv4/6 Contract
-------- ------ ----------- ------- ----------- ------ --------- --- ------- ----- --- ----- --------- ------ ------- ------------- ------ --------
apprf-authenticated-sacl
------------------------
Priority Source Destination Service Application Action TimeRange Log Expired Queue TOS 8021P Blacklist Mirror DisScan ClassifyMedia IPv4/6 Contract
-------- ------ ----------- ------- ----------- ------ --------- --- ------- ----- --- ----- --------- ------ ------- ------------- ------ --------
ra-guard
--------
Priority Source Destination Service Application Action TimeRange Log Expired Queue TOS 8021P Blacklist Mirror DisScan ClassifyMedia IPv4/6 Contract
--More-- (q) quit (u) pageup (/) search (n) repeat -------- ------ ----------- ------- ----------- ------ --------- --- ------- ----- --- ----- --------- ------ ------- ------------- ------ --------
1 user any icmpv6 rtr-adv deny Low 6 OFF/0/0
allowall
--------
Priority Source Destination Service Application Action TimeRange Log Expired Queue TOS 8021P Blacklist Mirror DisScan ClassifyMedia IPv4/6 Contract
-------- ------ ----------- ------- ----------- ------ --------- --- ------- ----- --- ----- --------- ------ ------- ------------- ------ --------
1 any any any permit Low 4
2 any any any-v6 permit Low 6
v6-allowall
-----------
Priority Source Destination Service Application Action TimeRange Log Expired Queue TOS 8021P Blacklist Mirror DisScan ClassifyMedia IPv4/6 Contract
-------- ------ ----------- ------- ----------- ------ --------- --- ------- ----- --- ----- --------- ------ ------- ------------- ------ --------
1 any any any-v6 permit Low 6

Expired Policies (due to time constraints) = 0

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