I have a customer who is questioning the device uptime report because it is not taking into account downtime that he says he had.
Report ran for the week of the 17th to the 23rd
Internet was not working, therefore he had to reboot the "wireless router", (trying to find out what he actually rebooted).
The report for that week shows 100% SNMP and ICMP Uptime with 2 Bootstrap and 1 reboot count. Downtime duration 0 secs and 0%.
According to the device events I see the following:
Thu Mar 21 10:01:33 2013 | System | Configuration verification succeeded; configuration is good |
Thu Mar 21 10:01:33 2013 | System | Up |
Thu Mar 21 10:01:33 2013 | System | Down |
Thu Mar 21 10:01:33 2013 | System | Device has rebooted: Change in number of reboots detected (got 3, expected 2) |
Thu Mar 21 10:01:24 2013 | System | Status changed to 'OK' |
Thu Mar 21 10:01:24 2013 | System | Up |
Thu Mar 21 08:31:27 2013 | System | Status changed to 'AP is no longer associated with controller' |
Thu Mar 21 08:28:47 2013 | System | Status changed to 'AP is down (SNMP Trap - wlsxNAPMasterStatusChange from 172.30.67.6)' |
Thu Mar 21 08:28:47 2013 | System | Down |
AMP detected it as offline the day he rebooted his router. The report does not reflect that.
Does the report take into account power uptime only? Tunnel uptime?
This past Saturday (23rd), I upgraded the controller around 1am (after the uptime report was generated), the AP upgraded and rebooted. I ran the same report from the 20th to the 26th and the report output is the exact same.
So I am trying to figure out whether I have this configured wrong or there is something wrong with AMP.
The AP is in its own AMP group and folder.
Controller is a multi-tenant controller with multiple customers and is in its own group. The report only includes the APs AMP group and folder.
AMP version 7.6.3