Wireless Access

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Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Need help with Aruba 620 running Version 5.0.4.3

So, I have a client that had a power outage last night, and the Aruba controller didn't restore successfully.

 

Had to power cycle it, everything seemed to come back up, but now the customer is stating that whenever they try to use a web browser, the get the following message "Web Authentication is disabled. Please contact the Admin for assistance".

The browser has the red slash through the "https" and is trying to prompt them to log via GIU.

 

This should not be Captive based for the internal Corp users.

Any help would be greatly appreciated.

 

Community Administrator
Posts: 2,254
Registered: ‎12-03-2013

Re: Need help with Aruba 620 running Version 5.0.4.3

So are the clients authenticating correctly? They just cant browse?

 

Do you have a backup file?

 

Might even check the audit trail to see if something got accidently changed

CWNA, ACMP, Security +
Aruba
Posts: 1,285
Registered: ‎08-29-2007

Re: Need help with Aruba 620 running Version 5.0.4.3

check the licences.  It sounds like the PEF licence is missing and they may be being put into some sort of logon role and hitting the captiveportal acl.


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need help with Aruba 620 running Version 5.0.4.3

Yes, from my understanding they can connect and authenticate. They just can't browse.

 

Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need help with Aruba 620 running Version 5.0.4.3

Not being very savy with the Arube, and wireless, where would I be checking on this?

 

 

If it helps, I have attached the current config. And the past config.

Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need help with Aruba 620 running Version 5.0.4.3

[ Edited ]

Current COnfig

Aruba
Posts: 1,285
Registered: ‎08-29-2007

Re: Need help with Aruba 620 running Version 5.0.4.3

not attached


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need help with Aruba 620 running Version 5.0.4.3

[ Edited ]

For some reason it can't attach the current config

 

Aruba
Posts: 1,285
Registered: ‎08-29-2007

Re: Need help with Aruba 620 running Version 5.0.4.3

can you do a 'show license' on the controller?

 

Couple more that would be useful

 

show profile-errors

show user-table  --> to see what role the users are in


If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACMP, ACMX #294
mclarke@arubanetworks.com
Occasional Contributor II
Posts: 43
Registered: ‎06-04-2012

Re: Need help with Aruba 620 running Version 5.0.4.3

Show License results

 

(Equity620) #show license

License Table
-------------
Key                                               Installed   Expires  Flags  Service Type
---                                               ---------   -------  -----  ------------
NFP5OqR0-sXKaFEfv-lPUdRyGo-ENGSwwkZ-i2WHvnUr-EfY  2011-12-18  Never     E     Next Generation Policy Enforcement Firewall Module: 4
                                                  09:56:16
bGnbfn8J-yd4pzg/o-Y96JYnOq-5+3A0Maj-DYnv/Kwx-UtU  2011-12-18  Never     E     Wireless Intrusion Protection Module: 4
                                                  09:56:38
vYw7pjZu-YGmHAtUr-mjIstBZT-QKe8i8aM-tVAYY+z8-QOE  2011-12-23  Never     E     Access Points: 8
                                                  03:58:46
hLb0bg2U-5NN+LtsX-UGALa0W7-uAIxuy1w-dZ2kibTi-+As  2011-12-23  Never     E     Next Generation Policy Enforcement Firewall Module: 4
                                                  03:59:59
cGiIzSPj-hUmANNZe-uk16FqON-MIq1/XIj-nBtCO7Ga-Pmg  2011-12-23  Never     E     Wireless Intrusion Protection Module: 4
                                                  04:00:33

License Entries: 5

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