Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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No Heatmap in VisualRF using 8.2.0.2

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  • 1.  No Heatmap in VisualRF using 8.2.0.2

    Posted Jun 07, 2016 06:24 AM

    I have added a new floorplan for a new customer, a week ago.

     

    By checking, we still have no Heatmap or CH. Utilization visualized in Visual RF.

     

    We use Airwave  8.2.0.2. Another floorplan does show the Heatmap and CH. Utilization.

     

    What can be wrong?



  • 2.  RE: No Heatmap in VisualRF using 8.2.0.2

    EMPLOYEE
    Posted Jun 07, 2016 11:20 AM

    Hi Christiaan,


    What is the Radio status for the APs which are placed on Visualrf? Does it shows "ok" or "error" state?

     

    Could we try to manually poll Airwave database from visualrf using the below URL,

     

    https://<amp_server_ip>/visualrf/poll_aps_now.xml

     

    Note: Replace <amp_server_ip> with your Airwave server IP


    Regards,

    Vishnu



  • 3.  RE: No Heatmap in VisualRF using 8.2.0.2
    Best Answer

    Posted Jun 07, 2016 11:44 AM

    Try restarting VisualRF to see if it helps.   You can also consider an upgrade AirWave to 8.2.0.3.   The following from the Release Notes could perhaps be something you are seeing:

     

    Symptom: When you deploy an AP in a floor plan, VisualRF doesn't display a heatmap for the AP unless you restart VisualRF.
    Scenario: VisualRF automatically refreshes and displays a heatmap for APs added to a floor plan.