Wireless Access

Reply
New Contributor

No sponsor mail sent when guest users are imported via CSV file

When I import guestusers via CSV on the guestadmin page I have an issue.

Everything is imported correctly and an automatic mail with the credentials is sent to the guest, but I also want to sent an automatic mail to the sponsor. This doesn't work!

 

When I add a user manually, two mails are sent, one to the sponsor and one to the guest.

I use the rightformat for the CSV file:

 

Guest's First Name (Required),Guest's Last Name (Required),Guest's Email,Guest' Phone Number,Guest's ID,Guest's password,Sponsor's First Name,Sponsor's Last Name,Sponsor's Email
John,Smith,johnsmith@xyzcompany.com,(415)555-1212,,,George,Wang,gwang@abccompany.com

Is this a known problem? Any advice? What should I do?

Aruba Employee

Re: No sponsor mail sent when guest users are imported via CSV file

What Aruba OS version are you running?

Thanks,

Zach Jennings
New Contributor

Re: No sponsor mail sent when guest users are imported via CSV file

ArubaOS 6.1.1.0 - Build Number 28288

Occasional Contributor I

Re: No sponsor mail sent when guest users are imported via CSV file

Does this work if you don't import via CSV file? Nevermind, my comment.

New Contributor

Re: No sponsor mail sent when guest users are imported via CSV file

As mentioned in my first post, the mail is sent to the sponsor when i add a guest user manually.

Aruba Employee

Re: No sponsor mail sent when guest users are imported via CSV file

Well, after reviewing the 6.1UG, this does not appear to be a function of the CSV import. It looks like that is only an option if you enter each one in manually or via the Show Details Pop-up Window, see Figure 125 on page 619.

Thanks,

Zach Jennings
Occasional Contributor I

Re: No sponsor mail sent when guest users are imported via CSV file

BTW - It's a little off topic but when you access the GPP, what browser are you using? I'm having issues with IE9, but not IE8 and Firefox 9.0.1.

Search Airheads
cancel
Showing results for 
Search instead for 
Did you mean: