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New Contributor
Posts: 3
Registered: ‎12-16-2011

No sponsor mail sent when guest users are imported via CSV file

When I import guestusers via CSV on the guestadmin page I have an issue.

Everything is imported correctly and an automatic mail with the credentials is sent to the guest, but I also want to sent an automatic mail to the sponsor. This doesn't work!

 

When I add a user manually, two mails are sent, one to the sponsor and one to the guest.

I use the rightformat for the CSV file:

 

Guest's First Name (Required),Guest's Last Name (Required),Guest's Email,Guest' Phone Number,Guest's ID,Guest's password,Sponsor's First Name,Sponsor's Last Name,Sponsor's Email
John,Smith,johnsmith@xyzcompany.com,(415)555-1212,,,George,Wang,gwang@abccompany.com

Is this a known problem? Any advice? What should I do?

Aruba Employee
Posts: 571
Registered: ‎04-17-2009

Re: No sponsor mail sent when guest users are imported via CSV file

What Aruba OS version are you running?

Thanks,

Zach Jennings
New Contributor
Posts: 3
Registered: ‎12-16-2011

Re: No sponsor mail sent when guest users are imported via CSV file

ArubaOS 6.1.1.0 - Build Number 28288

Occasional Contributor I
Posts: 9
Registered: ‎01-13-2012

Re: No sponsor mail sent when guest users are imported via CSV file

[ Edited ]

Does this work if you don't import via CSV file? Nevermind, my comment.

New Contributor
Posts: 3
Registered: ‎12-16-2011

Re: No sponsor mail sent when guest users are imported via CSV file

As mentioned in my first post, the mail is sent to the sponsor when i add a guest user manually.

Aruba Employee
Posts: 571
Registered: ‎04-17-2009

Re: No sponsor mail sent when guest users are imported via CSV file

Well, after reviewing the 6.1UG, this does not appear to be a function of the CSV import. It looks like that is only an option if you enter each one in manually or via the Show Details Pop-up Window, see Figure 125 on page 619.

Thanks,

Zach Jennings
Occasional Contributor I
Posts: 9
Registered: ‎01-13-2012

Re: No sponsor mail sent when guest users are imported via CSV file

BTW - It's a little off topic but when you access the GPP, what browser are you using? I'm having issues with IE9, but not IE8 and Firefox 9.0.1.

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