All,
In the last month, we upgraded our 6000/M3 controller's firmware to 6.x.x. Now, our RAPS, will not pull a configuration from the controller.
I called Tech Support that told me that I need to put 5.x.x on the backup partition on the controller, downgrade to it when there is downtime, let the Raps upgrade their two firmware partitions to it, then move back to 6.x.x. I guess once the Raps are at 6.x.x they will grab the configuration assigned to them.
Tech support asked if I had a backup/secondary controller which we are in the works of getting but do not have yet. Also, told me to talk to my SE about using theirs to get the Rap's firmware up to date.
In any case, is there not another way I can upgrade the firmware on the Raps through some sort of console cable. If proprietary, I may even by it.
Thanks for your time and any assistance,