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Real-time Lync Analysis

 

Curious to know why real-time analysis for Lync traffic is not generating any stats.  We have the Lync ALGs configured and I get past call history being reported, but real-time analysis doesn't display anything.  I feel like I've talked to someone about this before and it has to do with the fact that we're using tunnel mode on our APs.  Can anyone confirm?

 

#show app lync client-status ip x.x.x.x

 

Real-Time Analysis results
--------------------------
Direction Jitter(msec) Packet Loss(%) Delay(usec) rvalue
--------- ------------ -------------- ----------- ------
Upstream 0.000 0.000 0.000 0.000
Downstream 0.000 0.000 0.000 0.000

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Re: Real-time Lync Analysis

So I guess Lync isn't very popular around here??? :smileyhappy:

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Re: Real-time Lync Analysis

I've seen you post questions about configuring Lync before but I am sure you have followed the following guides:
http://www.arubanetworks.com/pdf/solutions/SG_DeployMicrosoftLync.pdf

and

http://www.arubanetworks.com/pdf/solutions/SG_MicrosoftLyncHeuristics.pdf.

Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
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Re: Real-time Lync Analysis

Thanks Pasquale.

 

P.812 of the 6.3 User Guide states:

 

Real Time Call Quality Analysis for the voice calls is supported only in the following cases:

  • when the signaling messages are not encrypted
  • when the RTP streams are not encrypted
  • when the voice client does not roam from one controller to another controller
  • when the forward mode of the virtual AP is in decrypt-tunnel or split-tunnel mode

I believe this is my problem since my APs are tunneled.

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