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Reboot Cause: Hardware Watchdog Reset

Had a controller randomly reboot after being up for a very long time. Don't know what the error is related to, was hoping someone might have some insight. I already have a TAC case open, but didn't want to sit around and wait. Below is the switchinfo from CLI:

 

(I-1-SA) #show switchinfo
Hostname is I-1-SA
Console Baudrate: 9600

Location not configured
System Time:Wed May 25 14:54:45 EDT 2016

Aruba Operating System Software.
ArubaOS (MODEL: Aruba7220-US), Version 6.3.1.16
Website: http://www.arubanetworks.com
Copyright (c) 2002-2015, Aruba Networks, Inc.
Compiled on 2015-03-31 at 23:37:56 PDT (build 49356) by p4build

ROM: System Bootstrap, Version CPBoot 1.2.1.0 (build 39183)
Built: 2013-07-26 04:57:47
Built by: p4build@re_client_39183


Switch uptime is 1 days 5 hours 43 seconds
Reboot Cause: Hardware Watchdog Reset (Intent:cause:register ee:ee:50:4)
Supervisor Card
Processor (XLP432 Rev B1 (Secure Boot) , 1000 MHz) with 7381M bytes of memory.
32K bytes of non-volatile configuration memory.
7744M bytes of Supervisor Card system flash.

Config File: default.cfg

Boot Partition: PARTITION 1


VLAN1 is up line protocol is down
Hardware is CPU Interface, Interface address is 00:1A:1E:00:EA:88 (bia 00:1A:1E:00:EA:88)
Description: 802.1Q VLAN
Internet address is 172.16.0.254 255.255.255.0
IPv6 Router Advertisements are disabled
Routing interface is enable, Forwarding mode is enable
Directed broadcast is disabled, BCMC Optimization disabled ProxyARP disabled Suppress ARP enable
Encapsulation 802, loopback not set
MTU 1500 bytes
Last clearing of "show interface" counters 1 day 5 hr 0 min 43 sec
link status last changed 1 day 5 hr 0 min 43 sec
Proxy Arp is disabled for the Interface


switchrole:master
Configuration unchanged since last save
No crash information available.
No kernel crash information available.
Reboot Cause: Hardware Watchdog Reset (Intent:cause:register ee:ee:50:4)


Thank you.

Michael Haring | AIS Consultant
Architecture and Implementation Solutions
Optiv Security Inc. | www.optiv.com
Guru Elite

Re: Reboot Cause: Hardware Watchdog Reset

You need to 100% open a case for this.  It could be anything.

 

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Re: Reboot Cause: Hardware Watchdog Reset

Absolutely, I do have a TAC case opened and escalated, however, I was hoping someone had a similar failure that could shed some light on a possible cause.


Thank you.

Michael Haring | AIS Consultant
Architecture and Implementation Solutions
Optiv Security Inc. | www.optiv.com
Guru Elite

Re: Reboot Cause: Hardware Watchdog Reset

Hardware Watchdog Reset is very generic, and the causes can vary considerabily based on hardware, software and configuration.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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