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Occasional Contributor II

Remote AP port will goes down every 4 to 5 hours in a day

Hi,

 

We have a RAP that are installed in our remote office. This RAP were working fine for more that a year already. Now recently we encounter an issue that RAP port 0 will goes down every other 4 to 5 hours in a day. Then when it goes down our local IT suport will just unplug the network cable and put it back and it will run normally after that. Then issue was almost a month already. When I check the controller logs it says that connection is failed. Can someone explain the logs below and why this happen?

 

Apr 24 11:27:11  stm[996]: <304035> <ERRS> |AP US-5WN@1.1.1.184 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
Apr 24 11:56:58  stm[996]: <304035> <ERRS> |AP US-5WN@1.1.1.83 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
Apr 28 20:21:52  stm[661]: <304035> <ERRS> |AP US-5WN@1.1.1.155 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
Apr 29 07:16:14  stm[625]: <304035> <ERRS> |AP US-5WN@1.1.1.83 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092 

Guru Elite

Re: Remote AP port will goes down every 4 to 5 hours in a day

1.  Think about anything that has changed in the last month

2.  What version of ArubaOS is this?

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor II

Re: Remote AP port will goes down every 4 to 5 hours in a day

1. we move the authentication to new radius server but only 2 RAP has this kind of issue and this are in same location while the other don't have.

2. OS version 6.1.4.1 

Guru Elite

Re: Remote AP port will goes down every 4 to 5 hours in a day

How are those raps connected to the internet?

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor II

Re: Remote AP port will goes down every 4 to 5 hours in a day

Yes both connected to the internet. But occassionally the port 0 connected to the internet will goes down sometime 5 or 4 hours after the connection goes up.

Guru Elite

Re: Remote AP port will goes down every 4 to 5 hours in a day

Both RAPs are at the same location?  What kind of firewall/router is located there?

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
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Occasional Contributor II

Re: Remote AP port will goes down every 4 to 5 hours in a day

yes same location. Firewall is cisco and routers

Guru Elite

Re: Remote AP port will goes down every 4 to 5 hours in a day

Is this the only site that you have more than one RAP connecting back to the main site?  It is quite possible that there is a limit on your firewall passing IPSEC traffic back to the same site.  I say this because I have very little information about your setup.  You probably want to get TAC involved so that they can get detailed information about your issue.

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
Occasional Contributor II

Re: Remote AP port will goes down every 4 to 5 hours in a day

No, we have many site having 2 3 RAP onsite.

Guru Elite

Re: Remote AP port will goes down every 4 to 5 hours in a day

Okay.

 

What is different about this site?  Is the bandwidth different?  Have any changes been made?  Is the traffic different?


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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