Wireless Access

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Occasional Contributor II
Posts: 22
Registered: ‎09-16-2013

Remote AP port will goes down every 4 to 5 hours in a day

Hi,

 

We have a RAP that are installed in our remote office. This RAP were working fine for more that a year already. Now recently we encounter an issue that RAP port 0 will goes down every other 4 to 5 hours in a day. Then when it goes down our local IT suport will just unplug the network cable and put it back and it will run normally after that. Then issue was almost a month already. When I check the controller logs it says that connection is failed. Can someone explain the logs below and why this happen?

 

Apr 24 11:27:11  stm[996]: <304035> <ERRS> |AP US-5WN@1.1.1.184 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
Apr 24 11:56:58  stm[996]: <304035> <ERRS> |AP US-5WN@1.1.1.83 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
Apr 28 20:21:52  stm[661]: <304035> <ERRS> |AP US-5WN@1.1.1.155 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092
Apr 29 07:16:14  stm[625]: <304035> <ERRS> |AP US-5WN@1.1.1.83 stm|  PAPI_Send failed: 145; from 8451 to 10.252.166.200:8214 len 96 type 3092 

Guru Elite
Posts: 20,788
Registered: ‎03-29-2007

Re: Remote AP port will goes down every 4 to 5 hours in a day

1.  Think about anything that has changed in the last month

2.  What version of ArubaOS is this?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 22
Registered: ‎09-16-2013

Re: Remote AP port will goes down every 4 to 5 hours in a day

1. we move the authentication to new radius server but only 2 RAP has this kind of issue and this are in same location while the other don't have.

2. OS version 6.1.4.1 

Guru Elite
Posts: 20,788
Registered: ‎03-29-2007

Re: Remote AP port will goes down every 4 to 5 hours in a day

How are those raps connected to the internet?


Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 22
Registered: ‎09-16-2013

Re: Remote AP port will goes down every 4 to 5 hours in a day

Yes both connected to the internet. But occassionally the port 0 connected to the internet will goes down sometime 5 or 4 hours after the connection goes up.

Guru Elite
Posts: 20,788
Registered: ‎03-29-2007

Re: Remote AP port will goes down every 4 to 5 hours in a day

Both RAPs are at the same location?  What kind of firewall/router is located there?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 22
Registered: ‎09-16-2013

Re: Remote AP port will goes down every 4 to 5 hours in a day

yes same location. Firewall is cisco and routers

Guru Elite
Posts: 20,788
Registered: ‎03-29-2007

Re: Remote AP port will goes down every 4 to 5 hours in a day

Is this the only site that you have more than one RAP connecting back to the main site?  It is quite possible that there is a limit on your firewall passing IPSEC traffic back to the same site.  I say this because I have very little information about your setup.  You probably want to get TAC involved so that they can get detailed information about your issue.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 22
Registered: ‎09-16-2013

Re: Remote AP port will goes down every 4 to 5 hours in a day

No, we have many site having 2 3 RAP onsite.

Guru Elite
Posts: 20,788
Registered: ‎03-29-2007

Re: Remote AP port will goes down every 4 to 5 hours in a day

Okay.

 

What is different about this site?  Is the bandwidth different?  Have any changes been made?  Is the traffic different?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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