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Frequent Contributor I
Posts: 70
Registered: ‎04-06-2007

S3500-24 (out of support?) resets randomly... any ideas?

Sometimes it stays up for 12 hours, sometimes 30 minutes. This is what gets dumped to the console, show inventory following.

 

(ArubaS3500-24P)
User: Executing phoenix_datapath_cache_error
*********************************************
Address error on CPU 4
*********************************************
Bridge:
Phys Addr = 0x00418a94e0
AERR0_LOG1 = 0x00020121
AERR0_DEVSTAT = 0x00000002
Bridge: The devices reporting AERR are:
core 1

CPU: Cache Error log = 0x00000020c54a7501, Phys. Addr = 0x00418a94e8
CPU: Error reported on:
thread 0
CPU: epc = 0x808958, errorepc = 0x8f9db0
Bridge: SBE counts: 0x0
Bridge: DBE counts: 0x0

CH0 ECC: low = 0x0, high = 0x0
Possible cache error detected
CPU 4
$ 0 : 00000000 00000000 015dc540 00000001
$ 4 : 002cb800 00000040 0000007f 000165c0
$ 8 : 0000ee80 01330000 00000040 00000001
$12 : 018dc540 018e0000 00000000 00000000
$16 : 00000000 01300000 018a94e0 00000001
$20 : 00000000 00000001 018a949c 0000003f
$24 : 00001110 00000004
$28 : 01022e50 01ed1d40 01000000 00800720
Hi : 00000000
Lo : 00004000
epc : 00808958 Not tainted
ra : 00800720
Status: 50008405 KERNEL ERL IE
Cause : 00000000
PrId : 000c8e01

 


User:
User:
User:
User:
User:
User:
User:
User:
User:
User:
User:
User: 1:Starting to write the cause 0x86 and intent 0x56 in NVRAM xlr_panic_write_intent_cause !!
0:Nvram cause and intent Write Successful in xlr_panic_write_intent_cause

User:

User: RTC_RD_TIME: No such device or address
ioctl() to /dev/rtc to read the time failed.

Shutdown processing started

Syncing data....done.
The system is going down NOW !!
Sending SIGKILL to all processes.
Unmounting CompactFlash failed. Please report this error (Device or resource busy).

Please stand by while rebooting the system.
1:<7>sd 0:0:0:0: shutdown
1:<7>ppe 0000:01:00.0: shutdown
1:<0>Restarting system.
1:.
1:<2>Performing hard reset...


CPBoot 1.0.38.0 (build 38162)
Built: 2013-04-24 at 04:59:52
1024MB DRAM init, XLS CPU, 64bit channel pair mode
DDR2 DRAM running at 533Mhz
DRAM: Total = (0x40000000) 1024 MB
POST: Memory test: Physical 0x00000000 - 0x10000000 - quick test
Memory test: Physical 0x10000000 - 0x40000000 - quick test
PASS
CPU: XLS208, rev. A1 Clock: 733MHz
CPLD: rev: 11 (0xB)
SMP: All 8 cpus successfully started
Board: 24 port Corvina with PoE
PCIE: RCx4 mode
Inven: primary inventory is OK
POST2: System Voltages
PASS
PCIE1: Link Up. (PhyUp=1 DatLnkUp=1 PwrMode=0 LtssmState=17)
Aruba DPE (PCIE-DevId 0xDEB0)
BAR1(64M) @ 0xC0000000 (phys 0x60000000)
BAR0( 1M) @ 0xC4000000 (phys 0x64000000)
PoE: OK - Ports remain disabled
Net: xls_gmac0 [PRIME], xls_gmac1, xls_gmac2, xls_gmac3
Boot: Primary bootflash partition
Reboot code: 0:2b: 4: 6:50

Hit any key to stop autoboot: 3

 

<boots fine>

<login>

 

(ArubaS3500-24P) #show inv

 

Show Inventory

--------------

                                

                                

System Card Slot                : 0

SC Serial #                     : AU0000835 (Date: 06/11/11)

SC Model Name                   : ArubaS3500-24P

Mgmt Port HW MAC Addr           : 00:0b:86:6a:e2:01

HW MAC Addr                     : 00:0b:86:6a:e2:00 to 00:0b:86:6a:e2:3f

CPLD Version                    : Rev: 0.11 (0x0.b)

PoE Firmware Version            : 4.1.5 (Build: 1)

CPU Assembly #                  : 2010057E (Rev: 02.00)

CPU Serial #                    : AB22023320 (Date: 06/02/11)

Fantray                         : Present (Version: 1)

Module 1                        : Online

Module 1 Assembly #             : 2010096B (Rev: 03.00)

Module 1 Serial #               : UB29000280 (Date: 07/13/11)

Power Supply 0                  : Present (600W)

                                : 12V System Voltage Ok

                                : 56V PoE Voltage Ok

Power Supply 0 Serial #         : QCS111900R5 (Date: 05/13/11)

Power Supply 0 Model No         : 2510056

Power Supply 0 Vendor Model No  : DCJ6002-02P (Rev: 66.0)

System Temperature              : CPU Temp                : 48  C

                                : DPE Temp                : 43  C

                                : DDR Temp                : 41  C

                                : USB Temp                : 35  C

                                : Uplink Temp             : 35  C

                                : Ambient Temp            : 28  C

                                : Phy1 Temp               : 28  C

                                : Phy2 Temp               : 30  C

System Voltages                 : 3300mV Sense            : 3344.0 mV

                                : 2500mV Sense            : 2464.0 mV

                                : 1800mV Sense            : 1808.0 mV

                                : 1000mV Sense            : 990.0 mV

                                : 1000mV MAC              : 982.0 mV

                                : 1800mV VDD              : 1840.0 mV

                                : 5000mV 5VDD             : 4998.0 mV

                                : 5000mV 5VSB             : 4974.0 mV

                                : 900mV VTT               : 920.0 mV

Fantray Fan Tachometers         : FAN 0                   : 5075  RPM (Normal Speed)

                                : FAN 1                   : 4787  RPM (Low Speed)

                                : FAN 2                   : 4856  RPM (Low Speed)

                                : FAN 3                   : 4856  RPM (Low Speed)

 

(ArubaS3500-24P) # 

 

 

Aruba
Posts: 429
Registered: ‎05-30-2012

Re: S3500-24 (out of support?) resets randomly... any ideas?

I would open a TAC case. The errors towards the top look like hardware related issues.
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