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Occasional Contributor II
Posts: 11
Registered: ‎09-16-2014

SSID disappears from users with Atheros adapters

Since upgrading 7220's to 6.5.0.3, Users with Atheros adapters are having problems where the SSID will disappear and come back and then go away again.  The common denominator is Atheros.

 

I have updated the driver, turned off and back on the adapter and it still will not list the SSID.  I can go to the location with my device and connect everytime.

Guru Elite
Posts: 20,811
Registered: ‎03-29-2007

Re: SSID disappears from users with Atheros adapters

Any more details on the configuration of that SSID?  Encryption?

Any more details on the specific client with the Atheros Adapter?

Does this happen on a single band or dual bands?

Do you have a screenshot of the Channel Utilization on the Dashboard?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 11
Registered: ‎09-16-2014

Re: SSID disappears from users with Atheros adapters

The SSID is open. The user and/or users are windows 7 or above.  It seems to be happening on 2.4ghz. The channel utilization shows to be good for the areas where the users are.  I have a TAC case open but wanted to see if anyone else is having the same problem.  

Guru Elite
Posts: 20,811
Registered: ‎03-29-2007

Re: SSID disappears from users with Atheros adapters

TAC is the best way to go.  There are simply too many things to check.

 

I would make sure that you are configured as close to defaults as possible which means:

 

- disable 802.11r

- disable 802.11k

- disable 802.11v

- do not use local probe request threshold

- use the default rates



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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