Wireless Access

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Occasional Contributor I

Samsung tablets dropping wireless connection

My client has Samsung SM-T230NU running Android 4.42.  The Wi-Fi network is comprised of Aruba IAP 205s running FW 6.4.2.6-4.1.1.13_54918.  The Samsung tablets frequently lose connection with the Arubas while other devices laptops, Apple devices do not.  Any ideas what may be causing this and what the resolution may be?  Thanks!

Guru Elite

Re: Samsung tablets dropping wireless connection

Is this an open, psk or 802.1x SSID?

What kind of access points are these?

Do you have "broadcast filter arp" enabled on your SSIDs under advanced?



Colin Joseph
Aruba Customer Engineering

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Occasional Contributor I

Re: Samsung tablets dropping wireless connection

Using WPA-2 personal

IAP 205s

Broadcast filter Arp is enabled

Guru Elite

Re: Samsung tablets dropping wireless connection

How often do they drop?  Do they drop while roaming or stationary?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I

Re: Samsung tablets dropping wireless connection

They drop farily frequently, both when roaming and not.

Guru Elite

Re: Samsung tablets dropping wireless connection

Under RF> ARM what is your maximum and minimum transmit power?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I

Re: Samsung tablets dropping wireless connection

Min 18

Max Max

Guru Elite

Re: Samsung tablets dropping wireless connection

How many access points do you have?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I

Re: Samsung tablets dropping wireless connection

-41 in total spread over 3 floors.

-There are 2 fairly close to the area where the Samsung tablets are experiencing the issues

Guru Elite

Re: Samsung tablets dropping wireless connection

In the GUI for those access points, you should see what the Utilization is for those APS...



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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