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Occasional Contributor II
Posts: 31
Registered: ‎02-23-2016

Serial number to model number conversion

Hi guys,

 

A bit of a weird query, a customer wants some support on Aruba controllers, so we are going to offer them ArubaCare, but they only have the serial numbers of the controllers, not the model numbers.  Is there a search function where I can find out the model number of the controller from the serial number please?

 

Jamie.

Guru Elite
Posts: 21,289
Registered: ‎03-29-2007

Re: Serial number to model number conversion

Support/TAC would be able to provide that.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 31
Registered: ‎02-23-2016

Re: Serial number to model number conversion

Thank you Colin, is there a phone number for them or will I need to raise a case through the Support section of Airheads?

Guru Elite
Posts: 21,289
Registered: ‎03-29-2007

Re: Serial number to model number conversion

You can do it through the support portal or send an email to support@arubanetworks.com.  All other support methods are listed here:  http://www.arubanetworks.com/support-services/contact-support/



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 31
Registered: ‎02-23-2016

Re: Serial number to model number conversion

Thank you as always Colin :)

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