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Occasional Contributor I
Posts: 8
Registered: ‎09-24-2013

Setting in Aruba6000 to insure a crash file is generated.

Hello,

 

We are running  Aruba6000 5.0.4.9.

We need to know what setting to enable to insure that if there is a issue

the AC will create a crash file please.

 

Thank you,

Scott

Guru Elite
Posts: 20,808
Registered: ‎03-29-2007

Re: Setting in Aruba6000 to insure a crash file is generated.


ssteves wrote:

Hello,

 

We are running  Aruba6000 5.0.4.9.

We need to know what setting to enable to insure that if there is a issue

the AC will create a crash file please.

 

Thank you,

Scott


The file itself is created automatically.  If you type "show version" it will tell you if there is a crash file.  "tar crash" on the commandline will create a crash.tar file that you can copy off the controller via ftp and tftp.  Send that file, if it exists to support for processing.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 8
Registered: ‎09-24-2013

Re: Setting in Aruba6000 to insure a crash file is generated.

Thank you for the response, much appreicated.

For some reason the AC is simply locking up, CPU utilization goes to zero.

AC at that point not even responding to ping............

Have to reboot and everything comes back up.......

Never a crash file generated.......any ideas?

Currently have a TAC case........

Looking at files system all 3 show the same

Filesystem                Size      Used Available Use% Mounted on
/dev/root                68.4M     64.6M      3.7M  95% /
none                     70.0M      2.7M     67.3M   4% /tmp
/dev/hda3               149.7M     17.2M    124.7M  12% /flash

Yet sll three

have different amounts of data on them.....output seems to be static????

Guru Elite
Posts: 20,808
Registered: ‎03-29-2007

Re: Setting in Aruba6000 to insure a crash file is generated.

How often does it happen and how long has it been happening?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 8
Registered: ‎09-24-2013

Re: Setting in Aruba6000 to insure a crash file is generated.

Sometimes twice a day, other times it will go for a few weeks.

Looking to diagnose yet not syslogs or crashfiles.........

Have another AC running same code with 105 AP's running fine.

This ones that has issues as 123 AP's on it.

Watching CPU and mem and CPU does spike on occassion to 85% yet never

stays for more than a few seconds...........

Got on console twice and gathered show tech and sent up to TAC.....

Realize this is old AC and code yet latest we can run on these........

One is very stable and the other not so much.

Any help much appreciated!!

Thanks!

Guru Elite
Posts: 20,808
Registered: ‎03-29-2007

Re: Setting in Aruba6000 to insure a crash file is generated.


ssteves wrote:

Sometimes twice a day, other times it will go for a few weeks.

Looking to diagnose yet not syslogs or crashfiles.........

Have another AC running same code with 105 AP's running fine.

This ones that has issues as 123 AP's on it.

Watching CPU and mem and CPU does spike on occassion to 85% yet never

stays for more than a few seconds...........

Got on console twice and gathered show tech and sent up to TAC.....

Realize this is old AC and code yet latest we can run on these........

One is very stable and the other not so much.

Any help much appreciated!!

Thanks!


How is this current 6000 connected to the switched network?  We recommend 1 gigabit ethernet connection for each 100 acess points.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 8
Registered: ‎09-24-2013

Re: Setting in Aruba6000 to insure a crash file is generated.

We have two Gig uplinks going to switched infrustructure.

Can append config if that would assist?

Guru Elite
Posts: 20,808
Registered: ‎03-29-2007

Re: Setting in Aruba6000 to insure a crash file is generated.

Is it a port channel or are they two separate links?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor I
Posts: 8
Registered: ‎09-24-2013

Re: Setting in Aruba6000 to insure a crash file is generated.

These are two seperate uplinks.

Guru Elite
Posts: 20,808
Registered: ‎03-29-2007

Re: Setting in Aruba6000 to insure a crash file is generated.


ssteves wrote:

These are two seperate uplinks.


So, I want to say that you would probably be best served if you have a port-channel, at least for all of the access point traffic coming into the controller spread across two physical interfaces.  That way you will know that the AP traffic would be aggregated so that you can pass more than 1 gig of AP traffic.

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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