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Frequent Contributor I
Posts: 62
Registered: ‎01-12-2011

Small Office Controller and BYOD

Recently added a new small office controller, as part of our network, we utilize byod onboarding.  The issue we are having is with the Apple devices; Apple app for byod will not download, however, anyone with an android device works fine.  

 

The interesting issue is the campus controller this local is part of, works fine.  My question is, is there a setting on the local controller that needs to be manually set for apple devices like the android devices under the Advanced Services/Stateful Firewall/Destination ?  I know the apple devices work a little different than the Android devices when downloading the byod client.

 

Thanks in advance.

Guru Elite
Posts: 8,332
Registered: ‎09-08-2010

Re: Small Office Controller and BYOD

Are you using ClearPass Onboard?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Guru Elite
Posts: 8,332
Registered: ‎09-08-2010

Re: Small Office Controller and BYOD

Are you using ClearPass Onboard?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Frequent Contributor I
Posts: 62
Registered: ‎01-12-2011

Re: Small Office Controller and BYOD

yes we are, all the campus controllers are not having this issue, just the 3 small office controllers we installed.

Frequent Contributor I
Posts: 62
Registered: ‎01-12-2011

Re: Small Office Controller and BYOD

do you think we are missing something in CP to add?

MVP
Posts: 757
Registered: ‎03-25-2009

Re: Small Office Controller and BYOD

I am confused.. for onboarding iOS clients you don't need to download any application? All is done with the API's.. right?

Koen (ACMX #351 | ACDX #547 | ACCP)

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Frequent Contributor I
Posts: 62
Registered: ‎01-12-2011

Re: Small Office Controller and BYOD

I know Apple is done a little differently, but wasn't sure why adding an additional local controller to a master/local design would cause, apple devices not to onboard if they are attached to the new local, but work fine on the existing campus local, and the android stuff works fine.  Trying to figure out if there is a setting that needs to be added that I'm missing.

Guru Elite
Posts: 8,332
Registered: ‎09-08-2010

Re: Small Office Controller and BYOD

At which specific step is there an issue?

Tim Cappalli | Aruba Security TME
@timcappalli | timcappalli.me | ACMX #367 / ACCX #480
Occasional Contributor II
Posts: 22
Registered: ‎09-02-2015

Re: Small Office Controller and BYOD

Is the SSID on the small Office the same as on the campus?
Cheers,
Frank
Life off the wire
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