02-24-2017 06:43 AM
UCC on my controller is not showing calls that come from my phone. It shows lots of Iphone calls and a few android calls but for some reason my phone when calling over the wifi network doesnt seem to show up on ucc. Any ideas?
02-24-2017 07:11 AM - edited 02-24-2017 07:11 AM
I too am seeing this issue and have been seeing it for a couple of months. Seems like Wi-Fi calls on iPhones are showing up consistently but Androids are inconsistent or altogether missing.
I have tested this on 7010 and 7220 controllers running both 22.214.171.124 and 126.96.36.199. The two Android phones I have to test with are a Droid Turbo and a Nexus 5 both with current 6.0.1 OS release.
I have tried calls of 1-2 mins as well as 5-10 mins and neither shows up.
On a side note I was told we also could not see Skype 4 Business cloud calls on the dashboard or in AMP but I am onsite with a customer now who is using cloud hosted Skype 4 Business and we are seeing their calls. No difference in ArubaOS versions or AMON settings as I used the same script to enable AMON on both controllers.
There seems to be some inconsistency with the UCC info that is being presented.
Sr. Network Engineer - SecurEdge Networks
ACMP / ACDX / AWMP
02-24-2017 07:17 AM
That sounds pretty much just whats happening with me. Now I know its not a config issue. Cause i was racking my brain. I am also seeing skype4b calls. So thats weird. Thanks for the feedback.