I have an issue with a client who is trying to reach an internal resource on a specific device. It is in a remote branch office and I am unable to stop by to look over the problem in person. Earlier this morning I read that Aruba controllers have the ability to perform a packet capture from the web UI.
I found the client ip address in the Monitoring -> Clients section of the web UI, and clicked Packet Capture.
On the next screen I see several options to either Refresh, Stop, Delete, Pause, Resume, New, New Raw Packet Capture, or Launch WildPakets. At this step I do not know how to proceed. I have clicked the New button and nothing happens. My guess is that a new capture should start and be listed in the table where I see "None Found".
How do I start a packet capture?
Thank you for any advice!