VIA connection disconnects straight away

[mayoung85]

Hi all,

I have configured VIA for a customer today and when they try to connect they are authenticated sucessfully but then this disconnects then straight away with an error saying "Failed to establish a secure connection".

I have attached the logs from the controller, this is for some reason is matching this to a different user-role to the one that is configured for VIA.  This user role isn't referenced anywhere in the configuration and it only has "allowall" in it.

Can anyone advise where in the configuration I would find out to resolve this?

Cheers,

Mike

[cjoseph]

By default, the role should be "default-via-role".  You would find that under configuration> security> Authentication> L3 Authentication>

The VIA design document is here:  http://www.arubanetworks.com/vrd/VIAAppNote/wwhelp/wwhimpl/js/html/wwhelp.htm

[mayoung85]

Thanks Colin, I have created a new via profile and I'm not using the default.

Will this cause an issue?

Mike

[cjoseph]

There are no logs attached.

[mayoung85]

I'm not sure why the logs didn't attached.

They should be now.

[cjoseph]

Do you have a VPN pool configured?

Can you try it without the server derivation rule?

[mayoung85]

Yes, I have configured an address pool for this.  I have also assigned a VLAN to this and assigned the VIA profile to this VLAN.

We have tested this using the internal DB and this works without any issues, once I set this to use their radius servers it downloads the profile and authenticates correctly but then gives the client the error.

Thanks,

Mike

[mayoung85]

Removed

[cjoseph · Accepted solution]

Did you say that you had a VLAN attached to the role?  If so, please remove it.

[mayoung85]

Yes, I have the VLAN I've created.

I will remove this.

Mike