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Contributor I
Posts: 30
Registered: ‎06-19-2011

VIA problem: Invalid configuration, contact IT Helpdesk

Hi all,

 

I'm trying to setup VIA but I'm not having much luck:-( I can connect to the landing place and download the client, but when I try to download the profile, I get an error:

 

Retreiving configuration from server ..............Failed

Invalid configuration...................contact IT helpdesk

 

I have followed the VIA UG, but it's not very detailed concerning the settings in the connection profile.

 

How can I troubleshoot this further?

 

I am running 6.1.3.4 with the latest VIA clients

 

Any help is apprecieated!

 

 

Guru Elite
Posts: 21,031
Registered: ‎03-29-2007

Re: VIA problem: Invalid configuration, contact IT Helpdesk

Look at the checklist here:  http://www.arubanetworks.com/techdocs/ArubaOS_63_Web_Help/Web_Help_Index.htm#ArubaFrameStyles/VIA/Configuring_the_VIA_.htm



Colin Joseph
Aruba Customer Engineering

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Contributor I
Posts: 30
Registered: ‎06-19-2011

Re: VIA problem: Invalid configuration, contact IT Helpdesk

Hi Colin,

 

thanks for the reply!

 

That is the document I have beeen following! However, it turns out that the error is due to some NATing issues on the firewall, so chances are that my configuration is fine after all.

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