05-13-2015 12:23 PM
I get a new laptop with windows 8.1, but i try to install and run latest version of Visual RF Planner 7.7 available, the installation of the software is good, but at the run the application, just open a little windows where say "load", and some seconds the window close and never run the application...
I try to check the FW of windows, i run in admin mode, i run the compatible mode, i uninstall and install again, but allways get the same result, not run...
somebody know what can be happening.
07-07-2015 04:19 PM
i've got exactly the same issue.
I contacted the TAC and after 2 weeks of back and forth, i have tried installing / uninstallting 7.6 / 7.7 and java as well but no luck.
have tried admin mode / compatibility mode etc with no luck.
The TAC has given up on me and told me to call microsoft.
This is a recently built Win 8.1 pro machine.
Anybody got any tips?
07-08-2015 02:14 AM
I have some good news for anybody else with this problem. I managed to push this through the TAC and they looked into things further and found the issue.
Turns out there was something going on with file permissions in the RF Plan installation directory which was preventing the database starting.
The visualrf logs showed the following:
aused by: java.sql.SQLException: cannot create log file at directory C:\Users\Scott\Documents\RF Plans\airwave\data\database\log.
... 12 more
Caused by: ERROR XSLAQ: cannot create log file at directory C:\Users\Scott\Documents\RF Plans\airwave\data\database\log.
015-07-08 12:05:31,261 ERROR Database com.airwave.core.data.DatabaseServiceImpl Database is required startup cannot continue. initiating shutdown
2015-07-08 12:05:31,265 ERROR Event com.airwave.core.EventDispatcherImpl persist threadpool size property
java.io.FileNotFoundException: core.properties (Access is denied)
To resolve this i uninstalled the app, deleted the backup files in the rf plans directory above and then did a clean install. when i opened the program for the first time it asked me to specifiy a directory for the RF plan files to be stored. I placed them in a folder on c:\ and it worked fine!
Hope this saves someone else some hassles as its taken me nearly 3 weeks to get this fixed!