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Regular Contributor II

Wyse Clients connection issue

We are having an issue with Wyse clients on our mobile carts in the hospital. The setup of the clients areas follows:

Wyse (model: C90LEW), USB keyboard + mouse, a badge reader for SSO, and a barcode scanner. The barcode scanner communicates witha base unit via bluetooth. Called TAC they said it is a client issue due to the bluetooth. But it is not happening all the time and is not affecting every devices. It is not the same clients having the issues. We have updated the wireless drivers to the latest ones and put a slightly better antenna. The APs have other users including guests, VoIP phones, IV Pumps without any issue.

Any ideas?

Re: Wyse Clients connection issue

Could it happen that Wyse clients got trouble roaming?  can you check if it doesnt roam correclty?

Does it happens when you are walking wityour wyse...  or does it still happen when you are for example in front of the AP and not moving?

 

Do your wyse thin client support roaming? i have heard that some thin clients does not support it..

Also what version you running on your aruba controller?

----------------------------------------------------
Product Manager - Aruba Networks
Alternetworks Corp
Regular Contributor II

Re: Wyse Clients connection issue

They are able to ROAM. I have the NIC set to Roam High as suggested by TAC. The utility that comes with the NIC displays channel that it is connected on. I can also see it go from one AP to another on the controller and in AirWave.

 

It happens when the clients are walking and standing still. We have run a constant ping to a client and get about 3% to 4% packet loss over the course of 30 minutes.

 

We are running ArubaOS 6.1.3.5.

Guru Elite

Re: Wyse Clients connection issue


jcameron wrote:

They are able to ROAM. I have the NIC set to Roam High as suggested by TAC. The utility that comes with the NIC displays channel that it is connected on. I can also see it go from one AP to another on the controller and in AirWave.

 

It happens when the clients are walking and standing still. We have run a constant ping to a client and get about 3% to 4% packet loss over the course of 30 minutes.

 

We are running ArubaOS 6.1.3.5.


I am sure you are having problems, but I will say that, losing 3 pings out of 100 (if I understand your statement correctly) is GREAT  or even expected in a contention-based media that does not retry pings...

 

Ping is a good way to discover problems (like if you are losing 10%), but 3 to 4 percent seems about average.

 

What application are the Wyse clients running?

 



Colin Joseph
Aruba Customer Engineering

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Regular Contributor II

Re: Wyse Clients connection issue

We are running Symantec Workspace Corporate (SSO using Windows Terminal Server). All the activity goes through the SSO, our EMR, Bedside Verification, Email, Web Applications....

 

We only started getting complaints after deploying Bedside Verification using the barcode readers.

New Contributor

Re: Wyse Clients connection issue

We are having similar issues, WYSE thin clients running MVD ( Citirx)

The clients only support 2.4GHZ, we have had to raise the power on the 2.4GHZ radios to get better reception. There are minimal settings on the clients, so not much in advanced wireless properties. The devices connect and even roam but have very bad ping times and the machines freeze. In air wave you can see the health depreciate below 50% and then return to 100%. This is frequent but intermitent. We are running 6.4.37 on 7210s with 225 APs. Just wondering if there is a 2.4GHZ radio setting we can adjust ? Not sure what log to see where the issue is?

New Contributor

Re: Wyse Clients connection issue

Just a follow up here

we found by setting raom to aggressive (-60dbm) in the thin client ini file made a huge difference, we still have the issue of mounting the antenna outside the cart and we are inprocess of testing a 5GHZ unit.

New Contributor

Re: Wyse Clients connection issue

For Dell/Wyse 5010 - 5012-D10D

There is a bug that causes the 5 GHz signal to be seen at about 10 to 15 dBm lower then 2.4Ghz.

 

The firmware that doesn’t have the 5GHz bug is 8.2_017

 

Apparently Client Support team of Wyse will be releasing a new firmware version in early 2017 that will include this fix.

 

If you are running thinos you could be having simular issues.

 

We found issues with Wyse not handling AP load balancing very well.

 

A

Occasional Contributor II

Re: Wyse Clients connection issue

Hi Cjoseph,

 

We also have some Wyse thin clients (3030 LT's) running MVD in a hospital environment with a dense AP deployment. We're running them on n40 on 5ghz band and are seeing the thin clients "hold" onto an AP, causing performance issues, eg., slow, unresponsive at times. We have client match enabled as well as ARM turned on for RF Management. However, we move one of our mobile carts far enough away from the ap it disconnects and then reconnects to the closer AP. Not sure why, but it seems like the power is either too strong either on the client, or the client match settings/roaming settings need to be adjusted. The thin clients will go from 300 Mbps with good connectivity 55% + down to 7 MBps and similar signal strength. Any ideas?

New Contributor

Re: Wyse Clients connection issue

It turned out to be a combination of roaming set to medium instead of aggressive on the thin client ini file

 

And the committed rate for SSID ( in Aruba you can set this per ssid) we were still on the default 1 and 2mb –

We disabled 1 and 2 MB speeds –required 5.5 and enabled up to 54MBs this made a huge difference.

 

AP configuration – profile – virtual –ap – ssid -advanced

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