Wireless Access

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Aruba Employee
Posts: 64
Registered: ‎04-07-2007

X-Box 360 a/b/g/n association issues

We have many X-Box 360 devices on the network, but we occasionally run across a few that just won't connect. 

 

I re-solved this problem today and thought I should document it here in the forums. 

 

PROBLEM

 

X-Box 360 with a/b/g/n adapter won't connect to campus SSID

 

SYMPTOMS

 

-X-BOX never completes the network test, sits in the blinking dots between the XBox and AP

-show ap association client-mac <mac> does not show the client

-show station table does not show the client.

-debug-user log shows no entries for the client  

-Client may have previously connected once or several times before

-problem may be reported as this just suddenly stoped working

 

ISSUE

 

Certain X-Box 360 a/b/g/n will not connect if band steering is enabled on the VAP

Occasionally the client may connect and then stay connected until a restart

 

SOLUTION

 

This is a client failure and there are no "solutions" only workarounds.

 

Turn of band steering

switch to a wired connection

replace the adapter with a b/g/n adapter

 

We are looking into seeing if this is a problem related only to the adapter card and if a newer/different card will correct the issue.

 

Our user had a Datel Xbox 360 Wireless N Network Adapter identified as AS159 & AS161 on the back.

 

 

Aruba Employee
Posts: 64
Registered: ‎04-07-2007

Re: X-Box 360 a/b/g/n association issues

No Luck with a different a/b/g/n adapter. It still refuses to connect with band steering

Guru Elite
Posts: 20,821
Registered: ‎03-29-2007

Re: X-Box 360 a/b/g/n association issues

Turner,

 

Can you turn on user debugging to see why?

 



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Aruba Employee
Posts: 64
Registered: ‎04-07-2007

Re: X-Box 360 a/b/g/n association issues

Now that I have verified my email I hope to get notifications of responses to my posts ;-)

 

In this particular case user debug shows no information on the client. The client never associates to the SSID. 

 

An in air sniff shows probe requests but never an association request. 

 

My best guess here is that band steering is delaying the probe response on the 2.4 just too long for the x-box. Since the X-box sees the SSID it wants to hear a response, since it never sees a response it re-starts the process...

 

 

Frequent Contributor II
Posts: 135
Registered: ‎07-06-2012

Re: X-Box 360 a/b/g/n association issues

In the band steering are using prefer-5Ghz or Force-5Ghz ?

Aruba Employee
Posts: 10
Registered: ‎03-07-2008

Re: X-Box 360 a/b/g/n association issues

What are the basic rates for 802.11a and 802.11g?

Aruba Employee
Posts: 64
Registered: ‎04-07-2007

Re: X-Box 360 a/b/g/n association issues

Prefer

New Contributor
Posts: 1
Registered: ‎10-23-2013

Re: X-Box 360 a/b/g/n association issues

I have a student on my campus network with this exact same adapter and symptoms.  Was there ever a fix for this?

MVP
Posts: 4,238
Registered: ‎07-20-2011

Re: X-Box 360 a/b/g/n association issues

 

 

Prior to 6.2.1.x the workaround was to turn off Band Steering, this issue was addressed  in 6.2.1.x

Thank you

Victor Fabian
Lead Mobility Engineer @ Integration Partners
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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