Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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how to troubleshoot wifi access login disconnect intermittent

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  • 1.  how to troubleshoot wifi access login disconnect intermittent

    Posted Mar 14, 2016 06:06 AM

    Hi ,

     

    I am using ARUBA 620 , recently we are facing intermittent disconnect from wifi .
    can some one give some advice  how can we troubleshoot this issue .

    Any alert log that we can refer ?

     

    Thanks



  • 2.  RE: how to troubleshoot wifi access login disconnect intermittent

    EMPLOYEE
    Posted Mar 14, 2016 07:00 AM

    This can be complicated.  Please gather the logs:

     

    ) Logon to the Web UI of the controller(s)
    2) Go to Maintenance > Copy logs > Download Logs > and check :Include Technical support Information" and click on apply.
    3) Save this log to your system 

     

    I will send you a link to send them to us.