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New Contributor
Posts: 1
Registered: ‎03-14-2016

how to troubleshoot wifi access login disconnect intermittent

Hi ,

 

I am using ARUBA 620 , recently we are facing intermittent disconnect from wifi .
can some one give some advice  how can we troubleshoot this issue .

Any alert log that we can refer ?

 

Thanks

Guru Elite
Posts: 21,010
Registered: ‎03-29-2007

Re: how to troubleshoot wifi access login disconnect intermittent

This can be complicated.  Please gather the logs:

 

) Logon to the Web UI of the controller(s)
2) Go to Maintenance > Copy logs > Download Logs > and check :Include Technical support Information" and click on apply.
3) Save this log to your system 

 

I will send you a link to send them to us.

 



Colin Joseph
Aruba Customer Engineering

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