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Registered: ‎01-13-2016

<ERRS> |ARM Process| |client-match| handle_trigger_client_assist

[ Edited ]

hello,

a user when trying to connect SSID, logs appear on controller as below and it couldn't connect to SSID.what could root cause of this issue?

 

User MAC Address : c8:f7:33:ad:8f:bd

 

 

IT.WAC.ARB650.PLT-ARB1) #show log user-debug all | include c8:f7:33:ad:8f:bd

 

(IT.WAC.ARB650.PLT-ARB1) #end                                               

(IT.WAC.ARB650.PLT-ARB1) #show log all | include c8:f7:33:ad:8f:bd           

Jan 13 10:44:35  localdb[2499]: <133036> <ERRS> |localdb|  Adding User c8:f7:33:ad:8f:bd failed, User already present in the database

Jan 13 10:44:35  localdb[2499]: <133036> <ERRS> |localdb|  Adding User c8:f7:33:ad:8f:bd failed, User already present in the database

Jan 13 10:44:35  webui[1586]: USER:ersin@17.8.5.23 COMMAND:<local-userdb add username "c8:f7:33:ad:8f:bd" password ******  role "authenticated" email "user@domain.com > -- command execution failed

Jan 13 10:47:52  webui[1586]: USER:ersin@17.8.5.23 COMMAND:<local-userdb del username "c8:f7:33:ad:8f:bd" > -- command executed successfully

Jan 13 10:48:21  webui[1586]: USER:ersin@17.8.5.23 COMMAND:<local-userdb add username "c8:f7:33:ad:8f:bd" password ******  role "authenticated" email "user@domain.com" > -- command executed successfully

Jan 13 10:50:12  fpcli: USER:ersin@17.8.5.23 COMMAND:<logging level debugging user-debug c8:f7:33:ad:8f:bd > -- command executed successfully

Dec 11 12:13:04  ARM Process[2585]: <703002> <ERRS> |ARM Process| |client-match| handle_trigger_client_assist: Unknown client c8:f7:33:ad:8f:bd From 9c:1c:12:fe:4b:c0 To 9c:1c:12:fe:4b:d0

 

 

 

IT.WAC.ARB650.PLT-ARB1) #show version

Aruba Operating System Software.

ArubaOS (MODEL: Aruba650), Version 6.4.2.6

Website: http://www.arubanetworks.com

Copyright (c) 2002-2015, Aruba Networks, Inc.

Compiled on 2015-04-16 at 14:42:25 PDT (build 49665) by p4build

MVP
Posts: 1,418
Registered: ‎10-25-2011

Re: <ERRS> |ARM Process| |client-match| handle_trigger_client_assist

Are you doing RADIUS Auth using the internal DB of the controller as it seems that way.
How is your SSID configured? How is your AAA profile configured?
Pasquale Monardo | Senior Network Solutions Consultant
ACDX #420 | ACMP
[If you found my post helpful, please give kudos!]
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