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Occasional Contributor II
Posts: 28
Registered: ‎05-10-2016

one VAP does not allow clients to connect at specific times

Background info - Aruba 7010, AP 205's

 

So I have a VAP that will always deny connecting to it after 6pm on wednesdays. I have checked time ranges, and no time range like this exists. I added a backup VAP to the access point, and it works fine, but it doesn't have our captive portal assigned to it. What should I be digging for in my settings?

MVP
Posts: 1,011
Registered: ‎04-13-2009

Re: one VAP does not allow clients to connect at specific times

It's unclear what are you're asking.

Are you asking how to add your "captive portal" to the back up VAP or where to check if the other VAP is being disabled at that specific time?


Cheers
James

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Guru Elite
Posts: 21,487
Registered: ‎03-29-2007

Re: one VAP does not allow clients to connect at specific times

What version of ArubaOS is this?

Reboot the AP and see if it continues to happen.

Contact TAC and see if they know what your issue is.  There is not enough detail to determine what your problem is.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 28
Registered: ‎05-10-2016

Re: one VAP does not allow clients to connect at specific times


cjoseph wrote:

What version of ArubaOS is this?

Reboot the AP and see if it continues to happen.

Contact TAC and see if they know what your issue is.  There is not enough detail to determine what your problem is.


6.4.3.7

Rebooting the AP has not fixed the issue in the past.

My org is a non-profit and we do not currently have a support contract.

Occasional Contributor II
Posts: 28
Registered: ‎05-10-2016

Re: one VAP does not allow clients to connect at specific times


jrwhitehead wrote:
It's unclear what are you're asking.

Are you asking how to add your "captive portal" to the back up VAP or where to check if the other VAP is being disabled at that specific time?



I want to check to see if the other VAP is being disabled at that time. I have a time condition applied to the vap, but it is not erroneous. Are there other places to apply a time condition?

Guru Elite
Posts: 21,487
Registered: ‎03-29-2007

Re: one VAP does not allow clients to connect at specific times


AaronDallaLonga wrote:

cjoseph wrote:

What version of ArubaOS is this?

Reboot the AP and see if it continues to happen.

Contact TAC and see if they know what your issue is.  There is not enough detail to determine what your problem is.


6.4.3.7

Rebooting the AP has not fixed the issue in the past.

My org is a non-profit and we do not currently have a support contract.


We still need more detail:

 

- How long has this been happening?

- What kind of SSIDs do you have on that AP?

- What kind of devices do you have on that AP?

- How do you know that no devices can connect?

- Does this happen every wednesday?

- Have you put any devices into user debug and looked at what happens when you try to connect?

- Have you use the Aruba Utilities android app to see if the AP is broadcasting?

- Have you type "show ap bss-table" to see if that AP is broadcasting any SSIDs when it happens?



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 28
Registered: ‎05-10-2016

Re: one VAP does not allow clients to connect at specific times


cjoseph wrote:

AaronDallaLonga wrote:

cjoseph wrote:

What version of ArubaOS is this?

Reboot the AP and see if it continues to happen.

Contact TAC and see if they know what your issue is.  There is not enough detail to determine what your problem is.


6.4.3.7

Rebooting the AP has not fixed the issue in the past.

My org is a non-profit and we do not currently have a support contract.


We still need more detail:

 

- How long has this been happening?

- What kind of SSIDs do you have on that AP?

- What kind of devices do you have on that AP?

- How do you know that no devices can connect?

- Does this happen every wednesday?

- Have you put any devices into user debug and looked at what happens when you try to connect?

- Have you use the Aruba Utilities android app to see if the AP is broadcasting?

- Have you type "show ap bss-table" to see if that AP is broadcasting any SSIDs when it happens?


1. For a few months.

2. I have multiple kinds, the captive portal auth, a backup SSID for that which we implemented as a work-around (the backup SSID uses wpa-2 and always works), and a couple of hidden ones for printers and display TVs that also always work. The problem is only with the captive portal SSID.

3. It is a patron-facing AP in a library. Multiple types of phones and laptops.

4. When speaking to some patrons and library staff, The devices attempt to connect for about 60-90 seconds then fail with a cannot connect error message.

5. It happened last wednesday, but I have had it happen on other days of the week, but always after 6pm.

6. No.

7. The AP is for sure broadcasting without having to look into that (see #2)

8. See #7.

Guru Elite
Posts: 21,487
Registered: ‎03-29-2007

Re: one VAP does not allow clients to connect at specific times

Does the problem resolve itself?

You should look at the dashboard to see the APs channel utilization when it happens.

You should also put a client into debug and try to connect when it happens.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

Occasional Contributor II
Posts: 28
Registered: ‎05-10-2016

Re: one VAP does not allow clients to connect at specific times

The library closes 3 hours later at 9pm, but it usually stays down for the entire time. This morning it was working again. The problem always resolves itself yes.

 

I will check the AP utilization. As a note this library has 4 APs.

 

I will not be able to put a client into debug mode, as they do not appear on the client list during this issue.

Guru Elite
Posts: 21,487
Registered: ‎03-29-2007

Re: one VAP does not allow clients to connect at specific times

Take a client that you know connects and put it into debug mode.  The move that client into the library and get it to connect to the Captive Portal, is what I meant.



Colin Joseph
Aruba Customer Engineering

Looking for an Answer? Search the Community Knowledge Base Here: Community Knowledge Base

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