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New Contributor
Posts: 2
Registered: ‎05-09-2016

visualrf communication timed out. The service may be unavailable.

Hi. 

 visualrf communication timed out.  

How can I fix the problem?

 

Airwave 8.0.4

    - Device  3000++

2016-05-09_12-56-36.png

.2016-05-09_15-54-12.png

2016-05-09_15-43-28.png

 

 

MVP
Posts: 344
Registered: ‎07-26-2011

Re: visualrf communication timed out. The service may be unavailable.

Can you confirm if the VisualRF status is running? System -> Status

 

VisualRF Engine OK /var/log/visualrf/visualrf.log
VisualRF Engine Disabled /var/log/visualrf/visualrf.log
VisualRF Engine Disabled /var/log/visualrf/visualrf.log

 

Do you see anything in the /var/log/visualrf/visualrf.log log? Could you attach/paste the output of it
?

ACMA, ACMP
If my post addresses your query, give kudos:)
New Contributor
Posts: 2
Registered: ‎05-09-2016

Re: visualrf communication timed out. The service may be unavailable.

OK.

I use it some time.
I have attached a file to help find solutions.

MVP
Posts: 1,412
Registered: ‎11-30-2011

Re: visualrf communication timed out. The service may be unavailable.

the logs contain some database en process errors, i you havent already please contact TAC (aruba support).

MVP
Posts: 707
Registered: ‎12-01-2010

Re: visualrf communication timed out. The service may be unavailable.

We had an issue where certain calculationg for client position and heatmap generation were backing up in queue. TAC was able to get us working again.

 

I'll second the motion - this is a job for TAC!

--Matthew

if I've helped, please give kudos
if I've provided a solution, please mark the solution so others can find it
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