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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Service handler Authentication request failed

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  • 1.  Service handler Authentication request failed

    Posted Aug 29, 2014 03:19 PM
      |   view attached

    hi

     

    we currently facing an issue with around 5 of non domain users that they have a NIC disabled and is back on after the keepalive interval is consumed. after searching the health logs on the onguard it shows that during the keepalive messaging this message appears: service authenticaion request failed, thus upon that the iface is down than brought back up

     

    attached is a session log at the time the user entered the remedy vlan during the automatic health check of the after the keepalive interval which is 3 hours

     

    your assistance is highly appreciated



  • 2.  RE: Service handler Authentication request failed

    EMPLOYEE
    Posted Aug 29, 2014 04:04 PM
    Please open a TAC case