I seriously don't understand why you have to have a support contract to get firmware updates. I have 3 of these devices I purchased to match the devices I managed at a former employer. Just realized that I haven't been getting updates (some certificate error I've read about) and now I'm stuck on 8.5.0.3!
I tried calling support but they basically told me that they will only deal with companies and my personal email is unusable. I don't understand keeping security updates walled behind a subscription. Wouldn't you want your products to be secure? Does anyone know of any other way to get these updates or to update the certificate and let it go back to auto-updating?
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Jason Burich
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