Chris, relax... I understand your frustration as it may be not as clear, and most people here have ASP accounts that can download all firmware. The previous answers were not fully adequate. You CAN download the lifetime warranty firmware without a login. In order to do that, search for 'factory image' on ASP:
https://asp.arubanetworks.com/downloads;search=factory;products=Aruba%20Access%20PointsOnce you downloaded, and installed the factory image, you can use the in-product update to get to the latest version of stable firmware. The lifetime warranty does provide access to 'stable' firmware. For access to any firmware, an active support contract is needed.
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Herman Robers
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If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check
https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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Original Message:
Sent: Oct 13, 2021 11:20 PM
From: chris stephens
Subject: IAP firmware files behind paywall ?
ONLY if you login.. Which i cannot do. Because there is something wrong with HPE.
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chris stephens
Original Message:
Sent: Oct 13, 2021 09:06 PM
From: Ariya Parsamanesh
Subject: IAP firmware files behind paywall ?
you can download any Aruba Instant firmware form here and does not require any contracts.
https://asp.arubanetworks.com/downloads;pageSize=100;search=factory;fileTypes=SOFTWARE;products=Aruba%20Access%20Points;productSeries=Aruba%20103%20Series%20Campus%20Access%20Points
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Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba.
Original Message:
Sent: Oct 13, 2021 08:39 PM
From: chris stephens
Subject: IAP firmware files behind paywall ?
Support ticket 5359291988 which is still open right now ( 10/13/21 )
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chris stephens
Original Message:
Sent: Oct 13, 2021 08:37 PM
From: chris stephens
Subject: IAP firmware files behind paywall ?
So I have been trying to get access to IAP firmware files... I cannot...
Contacting support the first thing they did was try and soak me for a support contract.. Uhhh, I need the lifetime free firmware files please. Like legally. Your site is broken.
How I miss Aruba...
HPE's web site is broken.. HPE / Aruba complete web site fail
Supposedly this will get fixed... But I had this same issue 6 months ago and they never did and I gave up... HOWEVER I MUST UPDATE MY CLIENTS... So they MUST provide me with access to the files legally required in the warranty.
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chris stephens
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