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3810M switch port not working

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  • 1.  3810M switch port not working

    Posted Jan 01, 2022 12:27 AM
    Aruba 3810M switch 1-24 port not working, we received two fresh switches both having same problem, giving following error message.


    31/21 06:46:21 03803 chassis: System Self test completed on  Master
    I 12/31/21 06:46:21 02711 console: USB console cable connected
    I 12/31/21 06:46:22 03802 chassis: System Self test started on  Master
    I 12/31/21 06:46:23 03803 chassis: System Self test completed on  Master
    I 12/31/21 06:46:23 05046 chassis: Flexible Module JL083A inserted in slot
                Expansion Module A
    I 12/31/21 06:46:33 05048 chassis: Flexible Module JL083A in slot Expansion
                Module A is active.
    I 12/31/21 06:46:33 05578 profile-manager: With this SW release the poe-value
                field is not allowed to be set when poe-alloc-by is not value.
                Changing to default value of 17w.
    I 12/31/21 06:46:33 00061 system: -----------------------------------------
    I 12/31/21 06:46:33 00062 system: System went down without saving crash
                information
    I 12/31/21 06:46:33 03006 system: Reason for system reboot: Cold boot
    I 12/31/21 06:46:33 02711 console: USB console cable connected
    I 12/31/21 06:46:33 02711 console: USB console cable connected
    I 12/31/21 06:46:33 02759 chassis: Savepower LED timer is OFF.
    M 12/31/21 06:46:33 02796 chassis: Internal power supply 1 inserted. Total fault
                count: 0.
    M 12/31/21 06:46:33 02797 chassis: Internal power supply 1 is OK. Total fault
                count: 0.
    I 12/31/21 06:46:34 02012 mtm: A non-multicast client: Non-Mcast client DT, is
                registered with client ID:  1
    I 12/31/21 06:46:34 02682 OOBM: OOBM - Enabled globally.
    I 12/31/21 06:46:34 00092 dhcp: Enabling Auto Image Config Download via DHCP and
                turning off auto-tftp if enabled
    I 12/31/21 06:46:34 05177 ip: Setting IP address 0.0.0.0 as default gateway.
    I 12/31/21 06:46:35 00965 dhcpv6c: DHCPv6 client has been enabled on Vlan-id: 1
    I 12/31/21 06:46:35 02604 dhcpv6r: Inclusion of client link-layer address in
                DHCPv6 relay message is disabled.
    I 12/31/21 06:46:35 00690 udpf: DHCP relay agent feature enabled
    I 12/31/21 06:46:35 02637 srcip: TACACS admin policy is 'outgoing interface'
    I 12/31/21 06:46:35 02638 srcip: TACACS oper policy is 'outgoing interface'
    I 12/31/21 06:46:35 02637 srcip: RADIUS admin policy is 'outgoing interface'
    I 12/31/21 06:46:35 02638 srcip: RADIUS oper policy is 'outgoing interface'
    I 12/31/21 06:46:35 02637 srcip: SYSLOG admin policy is 'outgoing interface'
    I 12/31/21 06:46:35 02638 srcip: SYSLOG oper policy is 'outgoing interface'
    I 12/31/21 06:46:35 02637 srcip: TELNET admin policy is 'outgoing interface'
    I 12/31/21 06:46:35 02638 srcip: TELNET oper policy is 'outgoing interface'
    I 12/31/21 06:46:35 02637 srcip: TFTP admin policy is 'outgoing interface'
    I 12/31/21 06:46:35 02638 srcip: TFTP oper policy is 'outgoing interface'
    I 12/31/21 06:46:35 02637 srcip: SNTP admin policy is 'outgoing interface'
    I 12/31/21 06:46:35 02638 srcip: SNTP oper policy is 'outgoing interface'
    I 12/31/21 06:46:35 02637 srcip: SFLOW admin policy is 'outgoing interface'
    I 12/31/21 06:46:35 02638 srcip: SFLOW oper policy is 'outgoing interface'
    I 12/31/21 06:46:35 02637 srcip: TUNNELED-NODE-SERVE admin policy is 'outgoing
                interface'
    I 12/31/21 06:46:35 02638 srcip: TUNNELED-NODE-SERVE oper policy is 'outgoing
                interface'
    I 12/31/21 06:46:35 02637 srcip: RADIUS admin policy for IPv6 is 'outgoing
                interface'
    I 12/31/21 06:46:35 02638 srcip: RADIUS oper policy for IPv6 is 'outgoing
                interface'
    I 12/31/21 06:46:35 00116 telnet: telnetd service enabled on OOBM
    I 12/31/21 06:46:35 00110 telnet: telnetd service enabled
    I 12/31/21 06:46:36 05709 auth: RADIUS tracking interval is set to 300 seconds.
    I 12/31/21 06:46:36 05710 auth: RADIUS dead-time infinite is disabled.
    I 12/31/21 06:46:36 05719 auth: RADIUS tracking dead servers only is disabled.
    I 12/31/21 06:46:36 05720 auth: RADIUS tracking request packet count is set to
                3.
    I 12/31/21 06:46:36 00433 ssh: Ssh server enabled
    I 12/31/21 06:46:36 04695 auth: Command authorization method set to none.
    I 12/31/21 06:46:36 00128 tftp: Enable succeeded
    I 12/31/21 06:46:36 00417 cdp: CDP enabled
    I 12/31/21 06:46:36 00688 lldp: LLDP - enabled
    I 12/31/21 06:46:36 02633 SNTP: Client authentication is disabled.
    I 12/31/21 06:46:36 00410 SNTP: Client is enabled.
    I 12/31/21 06:46:36 02012 mtm: A non-multicast client: Non-Mcast client Op, is
                registered with client ID:  3
    I 12/31/21 06:46:36 04257 dhcp-server: Ping-check configured with retry count =
                2, timeout = 1
    I 12/31/21 06:46:36 04260 dhcp-server: Conflict-logging is disabled
    I 12/31/21 06:46:37 00066 system: Mgmt Module 1 Booted
    I 12/31/21 06:46:37 00068 chassis: Ports 1-24,A Inserted
    I 12/31/21 06:46:38 03401 crypto: Function POWER UP passed selftest.
    I 12/31/21 06:46:50 03846 InSysProg: Ports 1-24,A: Checking for firmware
                updates.
    I 12/31/21 06:46:50 00375 chassis: Ports 1-24,A Downloading
    I 12/31/21 06:46:50 00376 chassis: Ports 1-24,A Download Complete
    W 12/31/21 06:46:57 05044 chassis: Flexible Module JL083A in slot Expansion
                Module A is inactive. Flexible Module JL083A does not match
                configured JL078A.
    I 12/31/21 06:46:59 00422 chassis: Ports 1-24,A Ready
    I 12/31/21 06:49:25 03362 auth: User 'unknown' logged in from 0.0.0.0 to CONSOLE
                session
    I 12/31/21 06:49:29 00179 mgr: SME CONSOLE Session - MANAGER Mode
    M 12/31/21 06:49:56 04701 chassis: Ports 1-24,A crash detected - Available
    I 12/31/21 06:52:02 05101 amp-server: AMP server configuration is disabled due
                to first configuration.
    W 12/31/21 06:53:02 03840 chassis: Ports 1-24,A module ROM Tomstone: 0x1100003B
    W 12/31/21 06:53:04 03838 chassis: Ports 1-24,A failed to boot. Timeout reached:
                Failed to receive ROM Alive message
    ----  Bottom of Log : Events Listed = 71  ----


    ------------------------------
    Dileep Kumar Pareek
    ------------------------------


  • 2.  RE: 3810M switch port not working

    MVP GURU
    Posted Jan 01, 2022 08:20 AM
    It could be an Hardware issue or a Software bug (Module ROM Tombstone).

    Have you tried to reboot the switch after removing the Flexible Module JL083A from Expansion Slot A?

    What is the ArubaOS-Switch software version the switch is currently running on?

    Are you able to update the ArubaOS-Switch software version to latest software build KB.16.11.0003 of the KB.16.11 branch (as example)?

    I don't understand why there is a reference about a Aruba 3810M/2930M 1-port QSFP+ 40GbE Module (SKU JL078A) although it seems you're dealing with a Aruba 3810M/2930M 4-port 100M/1G/10G SFP+ MACsec Module (SKU JL083A)...in any case IIRC the oldest KB.16.01 software version is the minimum required to let the Aruba 3810M Switch series to support both SKUs.

    ------------------------------
    Davide Poletto
    ------------------------------