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Guest Captive Portal

This thread has been viewed 17 times
  • 1.  Guest Captive Portal

    Posted Jan 04, 2022 06:55 PM
    Hi All

    We have a guest with captive portal config under Aruba 8.6 and clearpass 6.10

    Guest SSId connects, opens the captive portal login page for user and pass.
    After we put the credentials it asks again for the credentials and afterwords you can browse the internet..

    Why this double check on the credentials like a redirect?

    Regards


  • 2.  RE: Guest Captive Portal

    EMPLOYEE
    Posted Jan 05, 2022 06:11 AM
    Please find out where those credentials are going. The first could be the pre-authentication for ClearPass Guest (however, if this fails you should not be able to continue). What does Access Tracker show you? Do you see two authentications there as well? Both successful?

    Do you have trusted certificates on both ClearPass and your Instant/Controller? That is needed for guest operations

    If you can reproduce the issue on a Windows/Mac, you could run the network trace in your browser's developer tools to see what is posted where and when. In general, that helps to find and solve the issue. If you don't have the experience, it may be best to do this with your Aruba partner or Aruba support to be most efficient. You could also check these recent videos on how to set up Guest with ClearPass.

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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