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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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6.9.7 HF1 Error 9002

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  • 1.  6.9.7 HF1 Error 9002

    Posted Nov 17, 2021 01:31 PM

    Last week we updated from 6.9.6 to 6.9.7 HF1 in order to address the security vulnerabilities. 
    Since then we are observing the following error  across all appliances consistently in batches of 60 or 70 at a time. While authentications are occurring end users primarily chromebook users are experiencing disconnects or longer connect times. Got a ticket open with TAC.  
    Error Code:
    Error Category:
    RADIUS protocol
    Error Message:
    Request timed out
     Alerts for this Request 
    RADIUS Client did not complete EAP transaction

    Kirk Ingersoll

  • 2.  RE: 6.9.7 HF1 Error 9002

    Posted Nov 18, 2021 08:19 AM
    Probably will not help you, but ClearPass 6.9.8 was released today:

    I checked in the support system and could not find similar reports, so please escalate the issue with TAC if you don't get a prompt response.

    Herman Robers
    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.