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Airwave ExecUI Query failed & Mobility Master Firmware not reflected correctly

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  • 1.  Airwave ExecUI Query failed & Mobility Master Firmware not reflected correctly

    Posted Mar 29, 2022 01:32 PM
      |   view attached
    Hi everyone,

    Recently I performed a firmware upgrade of aruba equipment in my organization and I have encounter several issue relating to airwave. Would need guidance on how to resolve this.

    Firstly, I have upgraded the firmware of two mobility master to 8.6.0.17 successfully and airwave seems to be able to reflect one of the MM version correctly while another one still reflected as the old version (8.6.0.8). Tried polling and it doesnt seem to be updating the version.

    Secondly, going through the airwave event logs, i realised that there is some error popping up with regards to the "EXECUI Query Failed: Error Querying", this is happening to the aruba mobility controller which i also have upgraded to 8.6.0.17. Tried searching online to no avail


    My current airwave version is 8.2.14.0, upgraded from 8.2.10.0

    Thank you





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    Xin Wei Tan
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  • 2.  RE: Airwave ExecUI Query failed & Mobility Master Firmware not reflected correctly

    EMPLOYEE
    Posted Mar 30, 2022 09:55 AM
    Make sure that the management ip address and the username and password are correct for that device, in Airwave.

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    Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.
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  • 3.  RE: Airwave ExecUI Query failed & Mobility Master Firmware not reflected correctly

    Posted Apr 12, 2022 03:44 AM
    Hi joseph,

    I tried ssh into the device using the username and password provided in airwave and it is a success. Also the polling and backing up of configuration seems to be fine and all the Access Point under the controller appears as well. I have also tried removing and add it back but the problem still continue to pop up.

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    Xin Wei Tan
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  • 4.  RE: Airwave ExecUI Query failed & Mobility Master Firmware not reflected correctly
    Best Answer

    Posted 26 days ago
    Just an update on this issue :

    Opened a tac case for this and it was discovered that 8.2.14.0 are having this bug.

    Resolution : Upgrade to 8.2.14.1 will resolve this issue

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    Xin Wei Tan
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