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Device has failed to reach Activate server with error : SSL connect error

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  • 1.  Device has failed to reach Activate server with error : SSL connect error

    Posted Jan 26, 2021 01:34 PM
    Hello all,
    I had my 2930M working on Aruba Central 2.5.2. When I tried to move it to the Internal instance, which is running 2.5.3, I started receive the following error message.

    Device has failed to reach Activate server with error : SSL connect error

    --- begin terminal copy ---

    Aruba-2930M-24SR-PoEP# show activate provision

    Configuration and Status - Activate Provision Service

    Activate Provision Service : Enabled
    Activate Server Address : devices-v2.arubanetworks.com
    Activation Key : Not Available
    Time Sync Status : Time sync from NTP pool
    Activate DNS Lookup : Success
    Proxy Server DNS Lookup : NA
    Activate Connection Status : Failure
    Error Reason : Device has failed to reach Activate server
    with error : SSL connect error
    Override Default Config Check : Disabled

    --- end terminal copy ---

    How to get this solved?

    thank you

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    MAURICIO LOPES
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  • 2.  RE: Device has failed to reach Activate server with error : SSL connect error

    EMPLOYEE
    Posted Feb 08, 2021 12:32 PM

    please try he below commands, it worked for similar issue .

    1.crypto pki zeroize and

    2.rebooted switch

    3.(Run again) #activate provision force



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    Mohamed Aiyaz hussain
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  • 3.  RE: Device has failed to reach Activate server with error : SSL connect error

    MVP EXPERT
    Posted Feb 09, 2021 09:23 AM
    What version of OS are you running, make sure it is WC.16.04.0008 or later.


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    Craig Syme
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  • 4.  RE: Device has failed to reach Activate server with error : SSL connect error

    Posted Feb 03, 2022 08:36 AM
    Did this ever get resolved? I'm having the same issue on my Aruba 2930F with OS WC.16.10.0016, it's stopping it talking back to Aruba Central

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    Heath Burnett
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  • 5.  RE: Device has failed to reach Activate server with error : SSL connect error

    EMPLOYEE
    Posted Feb 03, 2022 09:33 AM
    This can be a few things. Best is to reach out to TAC to find out what is the best solution in your case. Make at least sure that the switch can freely communicate to the internet (no SSL inspection proxy/firewall).

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    Herman Robers
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    If you have urgent issues, always contact your Aruba partner, distributor, or Aruba TAC Support. Check https://www.arubanetworks.com/support-services/contact-support/ for how to contact Aruba TAC. Any opinions expressed here are solely my own and not necessarily that of Hewlett Packard Enterprise or Aruba Networks.

    In case your problem is solved, please invest the time to post a follow-up with the information on how you solved it. Others can benefit from that.
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  • 6.  RE: Device has failed to reach Activate server with error : SSL connect error

    Posted Mar 17, 2022 08:40 AM
    I too am running into this issue

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    Todd Bowden
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