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Migrating Central Ent account to MSP account

This thread has been viewed 19 times

  • 1.  Migrating Central Ent account to MSP account

    Posted Nov 26, 2020 10:14 PM
    Hi 

    I would like to ask if it is possible for the following scenario to happen. 

    Customer A already has Central account and all their devices (AP and switches) are configured and assigned to respective groups (UI & TG). Assuming that Customer A's Central account is registered in APAC1 region. 

    My company has MSP account in APAC-SOUTH1 region. I know we can create a tenant account for Customer A. Is it possible to migrate all the current configurations (groups) and devices from their current account in APAC1 region to their tenant account in APAC-SOUTH1 region? If yes, I am assuming this has to be done in the background by TAC?

    Thanks for the advice.

    Regards.

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    Simon Lim
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  • 2.  RE: Migrating Central Ent account to MSP account

    EMPLOYEE
    Posted Nov 27, 2020 12:36 PM
    Hi,

    Your best option is to open a TAC case.. They should be able to assess the feasibility of this request and support you accordingly..

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    Ayman Mukaddam
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    Original Message


  • 3.  RE: Migrating Central Ent account to MSP account

    Posted Nov 29, 2020 05:55 PM
    Thanks, Ayman. Will do.

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    Simon Lim
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    Original Message